Joaquim Manuel Virgílio

I have extensive experience working with online platforms and marketplaces through my roles at 1Win and Hikvision-Angola.

At 1Win, I worked as a Senior VIP Manager, engaging directly with high-value clients on an online betting platform. My responsibilities included managing client relationships, providing multichannel support through chat, and developing strategies for client loyalty and retention. This role enhanced my ability to deliver exceptional service in a fast-paced online environment, ensuring customer satisfaction and long-term engagement.

At Hikvision-Angola, as a Commercial Manager for Customer Service, I managed key accounts and supported clients, focusing on retaining and engaging them through proactive solutions. While my interactions were primarily direct, the role required leveraging online tools and platforms to monitor sales cycles, communicate with clients, and address their needs effectively, ensuring seamless service delivery.

These experiences have given me a strong understanding of customer engagement and retention strategies in both online and traditional business environments.

Professional Summary

Experienced Senior VIP Manager at 1Win, one of the leading betting platforms, where I worked directly on customer engagement and retention for high-value clients. My responsibilities included:

• VIP Client Relationship Management: Established and maintained strong connections with key clients, providing personalized service and ensuring high levels of satisfaction.
• Multichannel Support: Efficiently responded to client inquiries via chat, delivering quick solutions and excellent support.
• Loyalty and Retention: Developed strategies to engage VIP clients, fostering loyalty and optimizing their platform experience.
• Needs Analysis: Identified specific client demands, adapting services and proposing solutions to meet the unique expectations of the VIP audience.

My efforts contributed to strengthening relationships with strategic clients and enhancing the perceived value of 1Win's services.

Professional Summary

Three years of experience as a Commercial Manager for Customer Service at Hikvision-Angola, playing a strategic role in managing key client relationships and ensuring their loyalty to the company. Key responsibilities and achievements:

• Key Account Management: Established and strengthened relationships with the company's key clients, ensuring personalized and continuous service.
• Customer Service and Support: Conducted regular calls with clients, addressing their inquiries and proactively providing support to meet their needs, focusing on delivering an excellent customer experience.
• Client Retention and Loyalty: Developed strategies to keep clients active and engaged by offering tailored solutions to their demands and ensuring satisfaction with Hikvision’s products and services.
• Sales Monitoring: Oversaw the entire sales cycle for strategic clients, from the initial contact to post-sales support, ensuring consistent results aligned with company goals.

My work was instrumental in strengthening the client base and consolidating Hikvision's position as a market leader in Angola.

As a 2nd-year Cyber-Physical Systems student, I have sought opportunities to expand my academic learning through extracurricular activities:

• Home Automation Project with IoT: Participated in a collaborative project that developed a home automation system using microcontrollers and sensors, focusing on the integration of smart devices.
• Academic League of Systems Engineering: Active member of the league, engaging in discussions about trends in cyber-physical systems and organizing workshops on embedded programming and sensor networks.
• Programming Marathon: Competed in internal programming contests, enhancing skills in logic and algorithms applied to cyber-physical systems.
• 3D Printing and Prototyping Workshop: Attended workshops to gain hands-on experience in modeling and prototyping solutions for cyber-physical systems.
• Volunteering in Technological Education: Contributed as an instructor in workshops for young students, teaching basic concepts of robotics and programming to spark interest in technological fields.