LAWRENCE MWERENGA

Qualified customer service specialist with a positive attitude and friendly approach. I am a competent, committed and hard-working person with a passion for customer satisfaction and retention. I have more than 15 years of extensive knowledge and experience in customer engagement and building relationships that promote growth and increased revenues for the organization. I use a creative approach to problem solving and I have experience working individually and as a team. My strong interpersonal skills, communication skills, time management skills, problem solving and analytical skills and a drive to see tasks to completion make me a real asset for any organisation. 

More than 15 years of experience in Customer Service. Experience as a Customer Service Representative, Customer Service Advisor, Solution Specialist and Customer Relationship Manager. I have worked across sectors including services, banking, education, IT, energy and have worked with Start Ups, Governments and Multinational Corporates. 

Bachelor of Philosophy Honors in Marketing Management

Executive Diploma In Business Leadership

Diploma In Marketing