beBee background
Profissionais
>
Administrativo
>
Benfica
Lola Akinsanya

Lola Akinsanya

Sales Operations/Client Support

Administrativo

Benfica, Lisboa

Social

Sobre Lola Akinsanya:

I am a seasoned sales operations and client support expert with over 8 years of experience. 
I am on a quest for self-development and advancement while at the same time looking to use acquired skills for the enhancement of the organization. I am skilled in customer engagement, emotional intelligence strategies, complaint resolution, cross-departmental coordination, and people management.

Experiência

Started as a Data Entry Administrator, and after three years, I transitioned to a Sales/Operations Role for an FMCG firm in West Africa. My responsibilities included troubleshooting clients' issues, complaint resolution, customer experience, administration, data management using Ms. Excel, ERP and CRM Tools, problem-solving and key account management. I worked with various teams from finance, supplies, logistics, and human resources.

Sales Support/Operations Personnel                                                      Sept. 2013- May 2021

Dufil Group (MCPL)

Lagos, Nigeria                                                                        

  • Trouble-shooting client’s issues, providing support to sales team and delivering processes to complete end-to-end oversight of the sales operation. 
  • Coordination and management of the execution of sales orders while meeting client expectations.
  • Expanding, nurturing, and maintaining customer relationships with existing customers. ·
  • Taking on new customers from the sales team using the standardized onboarding process.
  • Contact person for customer inquiries regarding offers, contracts management, and products; coordination and forwarding of customer inquiries to other departments (order management, projects, and logistics).
  • Providing advisory on products and new developments for new and existing customers as part of up-selling and cross-selling activities.
  • Efficient use of ERP tools to issue sales orders and financial documentation from internal departments.
  • Preparing quotations, conducting order negotiations, and following up on sale until orders are delivered.
  • Resolution of complaints and escalations of customers complaints. 
  • Maintaining the internal information platforms according to internal standards and policies.

                                                                                   

Educação

ISCTE- University Institute of Lisbon

  • Master's degree- Social and Organisational Psychology (2023)

University of Ibadan, Nigeria

  • Bachelors- Psychology (2016)

Profissionais do mesmo Administrativo setor que Lola Akinsanya

Profissionais de diferentes setores próximos Benfica, Lisboa

Ver profissionais próximos Benfica, Lisboa

Empregos próximos Benfica, Lisboa

  • Randstad Portugal

    Sales Support

    Encontrado em: Buscojobs PT C2 - há 2 semanas

    Randstad Portugal Lisboa, Portugal

    A Randstad Recursos Humanos encontra-se a recrutar um Sales Support para sua empresa cliente do ramo automóvel.responsabilidades chaveAtendimento de linha telefónicaRecolha de assinatura de contratosMarcação de assinaturas de contratosEsclarecimento de dúvidas dos clientes em rel ...

  • EGOR

    Operations Support Manager

    Encontrado em: beBee S2 PT - há 4 dias

    EGOR Setubal, Portugal Tempo integral

    Estamos a recrutar Operations Support Manager - Logistics (m/f), para empresa cliente de referência no seu setor de atuação, localizada em Setúbal. · A FUNÇÃO · O/A profissional a admitir terá como principais responsabilidades: · Suporte no planeamento e implementação de processo ...

  • Randstad Portugal

    Sales Support

    Encontrado em: beBee S2 PT - há 6 dias

    Randstad Portugal Prior Velho, Portugal Freelance

    A Randstad Recursos Humanos encontra-se a recrutar um Sales Support para sua empresa cliente do ramo automóvel. · responsabilidades chave · Atendimento de linha telefónica · Recolha de assinatura de contratos · Marcação de assinaturas de contratos · Esclarecimento de dúvidas dos ...