Lola Akinsanya

I am a seasoned sales operations and client support expert with over 8 years of experience. 
I am on a quest for self-development and advancement while at the same time looking to use acquired skills for the enhancement of the organization. I am skilled in customer engagement, emotional intelligence strategies, complaint resolution, cross-departmental coordination, and people management.

Started as a Data Entry Administrator, and after three years, I transitioned to a Sales/Operations Role for an FMCG firm in West Africa. My responsibilities included troubleshooting clients' issues, complaint resolution, customer experience, administration, data management using Ms. Excel, ERP and CRM Tools, problem-solving and key account management. I worked with various teams from finance, supplies, logistics, and human resources.

Sales Support/Operations Personnel                                                      Sept. 2013- May 2021

Dufil Group (MCPL)

Lagos, Nigeria                                                                        

• Trouble-shooting client’s issues, providing support to sales team and delivering processes to complete end-to-end oversight of the sales operation. 
• Coordination and management of the execution of sales orders while meeting client expectations.
• Expanding, nurturing, and maintaining customer relationships with existing customers. ·
• Taking on new customers from the sales team using the standardized onboarding process.
• Contact person for customer inquiries regarding offers, contracts management, and products; coordination and forwarding of customer inquiries to other departments (order management, projects, and logistics).
• Providing advisory on products and new developments for new and existing customers as part of up-selling and cross-selling activities.
• Efficient use of ERP tools to issue sales orders and financial documentation from internal departments.
• Preparing quotations, conducting order negotiations, and following up on sale until orders are delivered.
• Resolution of complaints and escalations of customers complaints. 
• Maintaining the internal information platforms according to internal standards and policies.

ISCTE- University Institute of Lisbon

• Master's degree- Social and Organisational Psychology (2023)

University of Ibadan, Nigeria

• Bachelors- Psychology (2016)