María Malvárez Delgado

Consolidated professional experience as a Content Reviewer/moderator and in the Customer Service area, in prestigious national and international companies. With effective experience in multicultural environments. Fluent in English and native Spanish.
I possess strong communication skills, both verbally and in writing. My meticulous attention to detail ensures high accuracy in all tasks, and I’m a collaborative team player who values diverse perspectives. I excel in critical thinking, proficiently evaluating situations, analyzing data, and making informed decisions to achieve goals. My calm and patient demeanor enables me to navigate complex tasks with precision and unwavering attention to detail. Additionally, I am a quick learner, adept at rapidly acquiring and applying new knowledge and skills across various tasks and industries, demonstrating a strong commitment to continuous learning and professional development in a dynamic job market. I have expertise in social media engagement, content creation, analytics, and trend adaptation.

Content reviewer at Accenture, 2021-2023

Review and moderate user-generated content to ensure compliance with community guidelines and company policies.
Maintain a high level of accuracy in evaluating content for quality, legality, and appropriateness.
Collaborate with cross-functional teams to develop and refine content policies, contributing to the creation of a safe and inclusive online environment.
Participated in regular training sessions to stay updated on content policy changes and industry best practices.

Back Office employee at Konecta, 2018-2021

Perform data entry tasks to update and maintain customer records, call logs, and case documentation.
Provide administrative support, including preparing documents, responding to emails, and organizing departmental files.
Collaborate with front-line agents and supervisors to ensure accurate and complete data capture.

Call center experience:

Respond to inbound customer calls in a courteous and professional manner.
Provide accurate and timely information on products, services, and company policies.
Address customer concerns, resolve issues, and escalate complex cases to the appropriate department.
Maintain detailed and accurate records of customer interactions in the CRM system.

Attended Bachillerato de Artes (Arts High School) 

Escuela de Arte León Ortega (Huelva, Spain) 

Secondary Education Diploma 

IES Fuentepiña (Huelva, Spain)