Md fahim Kaiser

Are you looking for a highly motivated and skilled Customer service/ Manager with a proven track record of success? Look no further! With 8 years of experience in Hospitality Management / Customer service, I am confident in my ability to bring value to your organization. I have demonstrated my expertise in Customer service & Management, and I am eager to apply these skills to help drive your company's success. Let's work together to achieve great things!

Manager at Indian Spoon

Wroxham, Norwich city , United Kingdom.

06/2021 - 02/2022

• Managed daily operations of a busy restaurant, ensuring customer satisfaction and timely service • Trained and supervised staff, ensuring adherence to policies and procedures • Developed and implemented marketing strategies to increase business revenue & social media management.

Manager at Ranis Dining Limited

Dereham, Norwich city, United kingdom

10/2017 - 11/2020

• Oversaw all aspects of the restaurant, including staff management, inventory control, and customer service • Increased customer satisfaction ratings by 20% through staff training and service improvements • Maintained accu rate financial records and managed budget to ensure profitability & social media management.

Executive Grill Chef at Mitchells & Butlers

St Albans city, United kingdom

03/2015 - 02/2017

• Developed and executed menus for a busy restaurant, ensuring high-quality food and timely service • Trained and supervised kitchen staff, ensuring adherence to health and safety regulations • Maintained inventory and managed food costs to ensure profitability

F & B Supervisor at SOPWELL HOUSE

St Albans city, United Kingdom.

OTHM CERTIFICATE LEVEL 3

ST PETERS COLLEGE OF LONDON. UK

01/2011 - 02/2012

Certifitace of management in Tourism & Hospitality Management Level 3

HIGHER NATIONAL DIPLOMA

ST PETERS COLLEGE OF LONDON, UK

06/2012 - 04/2014

Diploma in Business management level 5