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Narzis Nahar

Narzis Nahar

Banking Customer Service Specialist

Atendimento ao Cliente / Suporte

Lisbon, Lisboa

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Sobre Narzis Nahar:

Dynamic person who focuses on quality work having long experience in customer support with a proven record of troubleshooting and executing administrative tasks within the timeframe

Experiência

Business Owner- NarzisNahar - Impressão, Gestão Documentos, Soluções Digitais, Minimercado, e Papelaria, in Lisbon since April 2023 - Present 

• Locating products for customers, processing transactions/sales, keeping the store organized and managing inventory
• Accepting and scanning parcels of GLS & UPS and preserving them for shipments or customers to pick them up
• Handling customer inquiries and helping them with their purchases and answering phone calls and providing services over phone, SMS, email and maintaining the company's website 

Lecturer of Agriculture Studies in Dr. Saiful Islam Degree College , Bangladesh Jun 2019 - May 2021 

• Delivered lectures/tutorials, learning materials and prepared question scripts
• Checked and assessed students' tasks and assignments and kept record
• Carried out administrative tasks, such as attended faculty meetings and wrote meeting minutes and reports
• Carried out research in the related field

Banking Customer Service Supervisor in Pubali Bank Limited, Mar 2016-May 2019

• Implemented customer feedback program that improved customer service experience
• Identified some system issues that were causing delays in credit application processing and collaborated with the IT team to improve the existing online banking platform
• Advised the customers to choose suitable service products, investment management, tax planning and insurance policy
• Mentored and developed newly recruited and existing employees

Banking Customer Support Representative, Pubali Bank Limited, Feb 2011-Mar 2016

• Handled all inbound and outbound calls, e-mails and instructions from bank clients, asset valuation firms, insurance firms and audit team
• Responded to banking customer inquiries and complaints in a timely and professional manner
• Did Technical troubleshooting of account problems, fraud-forgeries and credit card authorization issues over phone calls
• Provided customer support for online banking, mobile banking and updated customers' information in the system as requested
• Analyzed statistical data and compiled accurate reports
• Accurately documented, researched and resolved customer service issues

Skills: Customer-Focused Service · Data Entry · Telephone Manner · Multitasking · Critical Thinking · Organization Skills · Phone Etiquette · Interpersonal Skills · Team Mentoring · Training · Mentoring · Financial Analysis · Financial Services · Financial Advisory · Communication · Microsoft PowerPoint · Microsoft Outlook · Problem Solving · Customer Relationship Management (CRM) · Customer Support · Microsoft Excel

Educação

Bangladesh Agricultural University

MS in Horticulture (Research based),  2010

 

Bangladesh Agricultural University

Post-Graduation in Information and Communication Technology,  2009

Skills: Multitasking · Critical Thinking · PHP · HTML5 · Cascading Style Sheets (CSS) · E-commerce SEO · Microsoft Excel

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