Osande Ricardo

Entry-level data analytics professional; recently completed Google Data Analytics certification, with a solid foundation in key analytical tools such as SQL, Excel, Tableau, and R. Possess a strong understanding of data manipulation and analysis techniques, as well as the ability to extract insights from complex data sets

FACEBOOK CUSTOMER DELIGHT TELEPERFORMANCE PORTUGAL

1. Responsible for responding to customer inquiries and resolving issues in a timely and empathetic manner.

2. Analyze customer feedback, both quantitative and qualitative, to identify trends, patterns, and areas for improvement

3. Identifying areas of improvement of its products, services, and customer experiences which includes identifying bugs or technical issues, uncovering patterns of customer dissatisfaction

GOOGLE DATA ANALYTICS PROFESSIONAL CERTIFICATE Google

1. Seized understanding on how to analyze data using R, including data wrangling, data cleaning, data manipulation, and data visualization techniques.

2. Gained deeper knowledge on data visualization techniques using Tableau, including chart types, data filters, and creating interactive dashboards.

3. Learned how to work with relational databases and SQL by creating and querying databases, joining tables, and aggregating data.

4. Applied data analytics techniques to real-world scenarios, such as working with customer data, analyzing A/B test results, and creating business dashboards.