Paulo Cardoso

Dynamic and result-driven Hospitality Manager with 20 years’ experience in providing operational support across 5* cruise ships, including Celebrity Cruises, Premier Cruise Lines, Festival Cruises and Majestic International Cruises. Committed to achieving and exceeding demanding business objectives while remaining focused on providing an exceptional standard of customer service. Solid record in leading, training, developing, and fostering dedicated teams focused on customer excellence and operational efficiency. Fluent in English, Portuguese, Spanish and French, able to manage and communicate with multinational staff.

A few highlights of my strong qualifications include the following:

• Supervise staff, including recruiting, training, managing, and developing a successful team. 
• Focused in ensure guests receive a first-class service that exceeds their expectations.
• Support P&L activities, identifying effective ways to minimise costs and maximise profit. 
• Great Passion for the Hospitality Industry.
• Strong organizational and time management skills with a high degree of flexibility.
• Ambitious, Commercial and Service oriented person.
• Fluent in 4 Languages: English, French, Spanish and Portuguese.

PROFESSIONAL EXPERIENCE
Cruise Vessel Ocean Majesty, Majestic International Cruises, chartered by Page & Moy
Cruise Vessel Ocean Majesty, Majestic International Cruises, chartered by Itaka
Cruise Vessel Ocean Majesty, Majestic International Cruises and chartered by Hansa Touristic
Bars and Lounges Manager, 2017 to present onboard Cruise Vessel Ocean Majesty, from Majestic International Cruises
Ensure the smooth running of the entire bars and lounges area, including associated administrative tasks. Coordinate, motivate and coach a competent, well-trained, flexible and responsive staff capable of meeting current and future needs of the company. Ensure guests receive an experience that exceeds their expectations. Handle and resolve guest complaints regarding the bar area and beverage service. Conduct training sessions with staff, covering all aspects of service: warmly greeting guests by their names, properly taking their orders, practicing up-selling techniques, utilizing correct glassware and mycology, correct use of registers and properly serving requested drinks.
Key Contributions:
 Coordinate a top-performing team, supporting the achievement of 100% guest satisfaction in a highly competitive industry.
 Contributed significantly to yearly revenue growth in the department by providing high standard customer service.
 Received informal recognition from the management for high levels of performance.
Paulo Jorge Da Cruz Cardoso  Page 2
 Boosted employee retention and morale by promoting team spirit and instituting positive means of coping with stress in high-volume operation.
Additional Experience
Marketing, Sales and Communication Manager (2009 to 2017) • ClimaTorres, Portugal
Bar Manager (2006 – 2008) • Cruise Vessel Ocean Majesty, Majestic International Cruises
Bar Manager (2005) • Cruise Vessel Ocean Majesty, Majestic International Cruises / Cruise Vessel Ocean Countess
Marketing Director (2004 – 2005) • Event Management & Incentive Travel Ltd (Department of Event Manager and Cruise Incentive Travel)
Assistant Bar Manager (2002 – 2004) • Cruise Vessel Mistral, Festival Cruises
Assistant Bar Manager (2001 – 2002) • Cruise Vessel Galaxy / Cruise Vessel Millennium, Celebrity Cruises
Bar Manager (1998 – 2000) • Cruise Vessel TSS Seawind Crown, Premier Cruises
Wine Steward / Assistant Bar Manager (1997) • Cruise Vessel SS Rembrandt, Premier Cruise Lines
Bartender (1996) • Cruise Vessel SS Rembrandt from, Cruise Lines
Bar Manager (1994 to 1996) • “Património, Bar Pub, Portugal
Commercial and Marketing Manager (1992 to 1994) • Promo Estrategia, Portugal
Bartender (1990 to 1993) • Pirata Vermelho, Bar Disco, Portugal
Computer Technician (1984 to 1989) • Correios de Portugal, Portugal
PROFESSIONAL DEVELOPMENT
Human Resources Management Course - College Level Portuguese Institute
General Management Course (Marketing area) - World Trade Center, Lisbon
Process of Marketing Course - World Trade Center Lisbon.
Economic and Financial Engineering Technical Course - Cocite Lisbon (High Studies Coop
Cristal Basic Food Hygiene Course - Cristal.
Guest Service Training Program - Johnson & Wales University, Florida
Crowd Management Course - RTM Star Center, Florida.
Crisis Management and Human Behavior Course - RTM Star Center, Florida.
Elementary First Aid Course – RTM Star Center, Florida.
Bar Management and Beverage Course - Premier Cruises, Miami, Florida.
Several USPH and Vessel Sanitation Courses - Premier Cruises – Miami, Florida

Bachelor in Human Resourses Management