Pedro Maia

Experienced in driving sales growth and building strong customer relationships. Demonstrated ability to lead teams to exceed targets and deliver exceptional service. Enthusiastic about creating innovative strategies to boost revenue and enhance client satisfaction.
 

Prepared detailed reports on weekly sales, expenses, and staff productivity for management review.
Organised staff training sessions on new product ranges, enhancing team knowledge and sales skills.
Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
Trained new employees on company policies, customer service excellence, and sales techniques.
Monitored compliance with health and safety regulations, reducing incidents in the workplace.
Analysed sales data to identify trends, making recommendations for inventory adjustments.
Monitored inventory levels, placing orders for stock replenishment to prevent shortages.
Conducted performance reviews, providing constructive feedback and setting individual goals.
Oversaw daily operations, including opening and closing procedures, to maintain store standards.
Managed team rosters to guarantee optimal staffing levels during peak and off-peak hours.
Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
Investigated issues impacting organisational operations and service delivery to understand root causes, prepare detailed reports and recommend corrective actions.
Attended conventions to represent organisation, gather information and help build new partnerships.
Trained and mentored employees to maximise team performance.
Exceeded goals through effective prioritisation and consistent work ethic.
Managed payroll accuracy using specific checklists and quality review processes.
Assisted in the recruitment process, interviewing candidates and selecting team additions.
Analysed operational improvements against KPIs to measure progress.
Managed large datasets, ensuring compliance with data protection regulations.
Utilised advanced Excel functions to manipulate large datasets for insightful reporting.
 

06/2013
Universidade de Aveiro Aveiro, Portugal
Estudante de Engenharia Civil Nível 5 QRQ Desenho Assistido por Computador, Mecânica, Aplicacionais para Ciências e Engenharias