Quentin Warembourg

Motivated and results-driven professional with a solid background in Customer Success and Quality Analysis, I am eager to leverage my diverse skill set, data-driven approach, and client-centric mindset to create lasting partnerships and deliver measurable success as a Customer Success Manager.

Quality Analyst @Google Ads

Conducted comprehensive quality checks and meticulously reviewed the accuracy of 
optimization processes. Consistently maintained high-quality standards, ensuring smooth implementation and exceptional campaign performance. 

Collaborated closely with agents to optimize campaigns through accurate keywords, bidding strategies, ad creatives, and extensions. Demonstrated proficiency in campaign 
management, driving successful outcomes for clients. 

Implemented analytical skills and a customer-oriented approach to guide and support agents in data analysis, enabling customized solutions for clients to achieve objectives on Google Search (impressions, clicks, conversions, and return on investment).

Maintained an outstanding 98% accuracy rate in implementing optimization changes through regular quality audits. Consistently delivered reliable and consistent results, 
fostering strong client relationships and satisfaction.Conducted comprehensive quality checks and meticulously reviewed the accuracy of optimization processes. Consistently maintained high-quality standards, ensuring smooth implementation and exceptional campaign performance. Collaborated closely with agents to optimize campaigns through accurate keywords, bidding strategies, ad creatives, and extensions. 

Demonstrated proficiency in campaign management, driving successful outcomes for clients. Implemented analytical skills and a customer-oriented approach to guide and support agents in data analysis, enabling customized solutions for clients to achieve objectives on Google Search (impressions, clicks, conversions, and return on investment). 

Maintained an outstanding 98% accuracy rate in implementing optimization changes through regular quality audits. Consistently delivered reliable and consistent results, fostering strong client relationships and satisfaction.

Quality Analyst @Waze for Brands

Provided assistance to agents in implementing advertising campaigns, ensuring accuracy and adherence to quality standards through pre-verification and post-verification checks. 

Measured quality trends and deviations, actively developing actionable strategies to prevent errors. Conducted agent coaching and in-depth error analysis, contributing to continuous process improvement. 

Actively participated in internal and external calibration meetings with the Waze client, fostering effective communication and collaboration to meet client expectations. 

Proactively improved the quality structure by creating a comprehensive quality grid and documentation, optimizing workflows, and streamlining processes for greater efficiency.

ISTC

Bachelor's degree in Communicqtion