Rui Diogo

Extensive experience coaching and training teams in customer relationship management , sales and services for
Vodafone / Randstad company ( 2015- 2021)

As a freelancer trainer and coach  I collaborate with :

Employment and Vocational Training Institute (IEFP)
Portuguese Industrial Association ( AIP)
Centralmed 
Psiporto - Consulting and Training Solutions
Vértices Association for Human Development
Galileu

As a trainer and coach,  I work with  Personal development, behavior and communication areas , commerce and services:
Coaching and Mentoring Sales Teams and Store Managers.
Customer experience cycle, commerce and sales.
Emotional leadership
Interpersonal Communication and Assertiveness
NLP techniques
Conflict management
Emotional intelligence
Coaching and communication
Leadership and team work
Customer loyalty and recovery
Time and team management
Sales techniques
Customer experience cycle
Teamwork
Distance sales
Between others

Trainer

Store manager 

Master coach

Trainer certefid