UTPAL RAY

With my good communication skill and creativity, I can be a great asset to my workplace. My strong point is I am good at instant decision making and also can work frequently with the workload. I have proven experience working in a multi-cultural and diversified team. I believe that I can work with self-motion, commitment, and determination and will create a remarkable impact on my workplace.

Hotel Receptionist cum F&B Service Steward 

Lytton Hotel [ 20/11/2002 – 30/04/2011 ] 

Address: 14 & 14/1 Sudder Street , 700016 Kolkata City: Kolkata Country: India

 Business or sector: Accommodation and food service activities

Duties & Responsibilities:-

 • Greet guests and patrons as they arrive. 

• Ask if guests have a prior booking . 

• Manage the registration process . 

• Handle guest check-ins and check-outs appropriately. 

• Operate hotel switchboard, take calls and provide information and transfer calls. 

• Take reservations over the telephone, through emails and in person. 

• Answer queries regarding the hotel's services, charges, and travel directions. 

• Compute bills and take payments.

Post Graduate Diploma in Accommodation Operation & Management (Hotel Management) Institute of Hotel Management, Kolkata, West Bengal, India