Sobre Vania Rodrigues Caldeira:
Experienced account and property manager skilled in client management and customer relationships. Currently, a Casafari (SaaS) and CRM Account Manager in Portugal, conducting workshops, demos, training sessions, and webinars for clients. My diverse background includes roles in property management, repairs, rentals, and customer service. Successful in administering rental processes, inspections, and maintenance coordination. Committed to client satisfaction and fostering strong relationships.
Experiência
I have been working as a CRM Account Manager at Casafari (SaaS) since March 2022. In this role, I have conducted workshops and demos for new products, provided training sessions and webinars for clients, and integrated and trained new team members. I have also been responsible for upselling and cross-selling, conducting feedback meetings about the product, and utilizing Salesforce.
Additionally, I have demonstrated excellent skills in using Letman, Invoice2Go, and Property CRM for rental process administration, including handling first-month rent and deposit payments. I have managed prospective tenants' processes, such as checking references and documentation, and handled contract renewals and rent reviews according to regulations. Property inspections, condition reports, and planning and coordinating repairs and maintenance have also been part of my responsibilities.
Creating an efficient customer support process through telephone and email communication, as well as developing a meet and greet process, has been a focus area. I have managed approximately 45 properties, ensuring precise management of reservation and booking channels and providing prompt responses to customers.
In terms of systems and platforms, I am proficient in using Beds24 Online Booking Engine, Channel Manager, and Property Management System. I have managed the Booking.com extranet, Airbnb Host online platform, and platforms like TripAdvisor, Holiday Lettings, and Expedia. Furthermore, I have successfully managed cleaning and maintenance teams, overseen check-ins and check-outs, and handled customer support related to check-in details, guest issues, security deposits, and refunds. Lastly, I have experience in managing leases and medium-term reservations for winter seasons and conducting property audits.
Educação
Master in Law
Post Grad Operations Management
Profissionais do mesmo Atendimento ao Cliente / Suporte setor que Vania Rodrigues Caldeira
Profissionais de diferentes setores próximos Lousada, Silvares, Lousada
Outros usuários que são chamados Vania
Empregos próximos Lousada, Silvares, Lousada
-
Consultor CRM
Encontrado em: Talent PT C2 - há 2 dias
RIGOR-CONSULTORIA E GESTÃO Porto, PortugalA Rigor é uma empresa de Consultoria que atua em diversas áreas, com destaque para as Tecnologias de Informação. Fazemos parte da Salvador Caetano e a nossa missão é acompanhar, apoiar e assessorar os diversos negócios do Grupo. Se estás à procura de desafios em diversas áreas, n ...
-
Account Manager Francês
Encontrado em: Buscojobs PT C2 - há 2 semanas
Adecco Recursos Humanos Porto, PortugalProcura um novo projeto ? Fala francês e tem noções de inglês ?Estamos a selecionar um Account Manager para uma multinacional. Principais Responsabilidades : - Gerir as relações com os fornecedores- Gerir os fornecedores com saldo devedor- Gerir os fornecedores com problemas em c ...
-
Account Manager Francês
Encontrado em: Buscojobs PT C2 - há 1 semana
Adecco Recursos Humanos Porto, PortugalAccount Manager Francês | Híbrido - MaiaDescrição da FunçãoProcura um novo projeto ? Fala francês e tem noções de inglês ?Estamos a selecionar um Account Manager para uma multinacional.Principais Responsabilidades :- Gerir as relações com os fornecedores- Gerir os fornecedores co ...