beBee background
Atendimento ao Cliente / Suporte
Vania Rodrigues Caldeira

Vania Rodrigues Caldeira

Lousada, Silvares, Lousada


Sobre Vania Rodrigues Caldeira:

Experienced account and property manager skilled in client management and customer relationships. Currently, a Casafari (SaaS) and CRM Account Manager in Portugal, conducting workshops, demos, training sessions, and webinars for clients. My diverse background includes roles in property management, repairs, rentals, and customer service. Successful in administering rental processes, inspections, and maintenance coordination. Committed to client satisfaction and fostering strong relationships.


I have been working as a CRM Account Manager at Casafari (SaaS) since March 2022. In this role, I have conducted workshops and demos for new products, provided training sessions and webinars for clients, and integrated and trained new team members. I have also been responsible for upselling and cross-selling, conducting feedback meetings about the product, and utilizing Salesforce.

Additionally, I have demonstrated excellent skills in using Letman, Invoice2Go, and Property CRM for rental process administration, including handling first-month rent and deposit payments. I have managed prospective tenants' processes, such as checking references and documentation, and handled contract renewals and rent reviews according to regulations. Property inspections, condition reports, and planning and coordinating repairs and maintenance have also been part of my responsibilities.

Creating an efficient customer support process through telephone and email communication, as well as developing a meet and greet process, has been a focus area. I have managed approximately 45 properties, ensuring precise management of reservation and booking channels and providing prompt responses to customers.

In terms of systems and platforms, I am proficient in using Beds24 Online Booking Engine, Channel Manager, and Property Management System. I have managed the extranet, Airbnb Host online platform, and platforms like TripAdvisor, Holiday Lettings, and Expedia. Furthermore, I have successfully managed cleaning and maintenance teams, overseen check-ins and check-outs, and handled customer support related to check-in details, guest issues, security deposits, and refunds. Lastly, I have experience in managing leases and medium-term reservations for winter seasons and conducting property audits.


 Master in Law
Post Grad Operations Management

Profissionais que competem com Vania

Profissionais do mesmo Atendimento ao Cliente / Suporte setor que Vania Rodrigues Caldeira

Profissionais de diferentes setores próximos Lousada, Silvares, Lousada

Outros usuários que são chamados Vania

Empregos próximos Lousada, Silvares, Lousada

  • Randstad Portugal

    Account Receivable Manager

    Encontrado em: beBee S2 PT - há 2 dias

    Randstad Portugal Porto Sul, Portugal Tempo integral

    o nosso cliente é uma empresa multinacional, com um shared service center em Portugal, que pretende reforçar a sua equipa com um Account Receivable Manager · responsabilidades chave · Este profissiona ...

  • Huork

    Técnico de Administrativo/Facility Management

    Encontrado em: Indeed PT C2 - há 1 dia

    Huork Vila do Conde, Portugal

    Técnico de Administrativo/Facility Management · Local: · Vila do Conde · Função: · Proceder a consultas a fornecedores para compras de materiais e/ou serviços · Realizar requisições de materiais conso ...

  • Randstad

    account receivable manager

    Encontrado em: Jooble PT S2 - há 17 horas

    Randstad Porto, Portugal

    o nosso cliente é uma empresa multinacional, com um shared service center em Portugal, que pretende reforçar a sua equipa com um Account Receivable Manager