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Benfica
Viviane Max

Viviane Max

IT and Data Analyst

Atendimento ao Cliente / Suporte

Benfica, Lisboa

Social

Serviços oferecidos

  • Help Desk Support for users, prioritizing IT helpdesk requests at all levels with follow-up from inception to completion.
  • Forwarding demands as requested by the IT department, whether internal or external.
  • IT Operations in conjunction with other development teams to restore service, identify and fix core issues, as well as scheduled maintenance.
  • Simulation for user problem training to solve operational difficulties.
  • Registration, monitoring and documentation of processes for solving identified problems, forwarding and requesting technical support.
  • Troubleshooting, computer-related tasks, problems, and solutions within a company.
  • Analysis of data related to number of views and social media contents about the company products.
Help desk support
It operations
Troubleshooting
Data analyst
Taxa aproximada: 20 € por hora

Experiência

  • Help Desk Support for users, prioritizing IT helpdesk requests at all levels with follow-up from inception to completion.
  • Forwarding demands as requested by the IT department, whether internal or external.
  • IT Operations in conjunction with other development teams to restore service, identify and fix core issues, as well as scheduled maintenance.
  • Simulation for user problem training to solve operational difficulties.
  • Registration, monitoring and documentation of processes for solving identified problems, forwarding and requesting technical support.
  • Troubleshooting, computer-related tasks, problems, and solutions within a company.
  • Analysis of data related to number of views and social media contents about the company products.

Educação

Post Baccalaureate in Computer Science and Bachelor degree in Computer Engineering.

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