Empregos
>
Lisbon

    Ground Quality Operations Associate - Lisboa, Portugal - Guestready Group

    Guestready Group
    Guestready Group Lisboa, Portugal

    há 5 dias

    Default job background
    Descrição

    As a Quality Executive at GuestReady, you will play a pivotal role in ensuring the highest standards of guest satisfaction across our global market.

    You will be responsible for handling guest reviews, resolving issues from various platforms, and building positive relationships with key stakeholders, including platforms like Airbnb.

    This position requires a proactive and resourceful individual who can collaborate effectively with cross-functional teams to ensure favourable outcomes for our guests, hosts, and GuestReady.

    Responsibilities Conduct thorough property audits to ensure adherence to quality standards and enhance guest satisfaction.
    Manage logistics related to property audits, including coordinating necessary corrections and ensuring timely implementation of corrective actions.
    Actively contribute to building and structuring the team, fostering a collaborative and efficient work environment.
    Collaborate with cross-functional teams to address high-level escalations and drive resolution.
    Demonstrate resourcefulness and proactivity in handling cases, becoming self-reliant and fully autonomous over time.
    Make informed decisions on cases, guiding other teams towards resolution and ensuring clear communication throughout the process.
    Maintain attention to detail in understanding timelines and documentation when managing cases, ensuring accuracy and efficiency.
    Provide feedback on cases that require improvement, contributing to continuous growth and process enhancement.
    Embrace constructive feedback on performance and actively participate in meetings and planning sessions related to review-related issues.

    Requirements Bachelor's degree in Hospitality Management, Business Administration, or related field.2+ years of experience in a customer-facing role, preferably in the hospitality or property management industry.

    Strong communication and interpersonal skills, with the ability to build rapport and manage relationships effectively.
    Proven ability to handle high-pressure situations and resolve conflicts with tact and diplomacy.
    Excellent problem-solving skills and a proactive approach to addressing challenges.
    Detail-oriented with a focus on accuracy and efficiency in task execution.
    Ability to work independently while also collaborating effectively within a team environment.
    Proficiency in English; additional languages are a plus.
    Experience with short-term rental platforms such as Airbnb is desirable but not required.
    Benefits Be part of a high-growth industry experiencing the biggest travel rebound in a century.
    Become part of a fast-paced high-growth start-up.
    Join a diverse and multicultural team spanning several countries.
    A collaborative work culture with no room for office politics and big egos.
    Join a dynamic work environment with flat hierarchies and space for your own ideas.
    Drive and own challenging and diverse projects.
    #J-18808-Ljbffr
  • GuestReady

    Operations Associate

    há 2 dias

    GuestReady Lisboa, Portugal

    We are GuestReady, a global short-term and vacation-rental management company We provide professional services to real estate investors, hosts, as well as guests in multiple cities around the world. Our short-let services include everything ranging from creating a listing, to tak ...

  • InsurTech NY

    Operations Associate

    há 7 horas

    InsurTech NY Lisboa, Portugal

    **WHY IS THIS ROLE SO EXCITING?** This role will enable you to cultivate relationships with executives across the entire FinTech industry ecosystem - from startups to insurance companies and investors; all of whom are on the front lines of facilitating major transformation in the ...

  • InsurTech NY

    Operations Associate

    há 1 semana

    InsurTech NY Lisboa, Portugal

    **WHY IS THIS ROLE SO EXCITING?** This role will enable you to cultivate relationships with executives across the entire FinTech industry ecosystem - from startups to insurance companies and investors; all of whom are on the front lines of facilitating major transformation in the ...

  • GuestReady

    Operations Associate Junior

    há 5 dias

    GuestReady Lisboa, Portugal

    **Sou uma empresa**:GuestReady · We are GuestReady, a global short-term and vacation-rental management company We provide professional services to real estate investors, hosts, as well as guests in multiple cities around the world. Our short-let services include everything rangin ...

  • GuestReady

    Operations Associate Junior

    há 1 semana

    GuestReady Lisboa, Portugal

    **Sou uma empresa**:GuestReady · We are GuestReady, a global short-term and vacation-rental management company We provide professional services to real estate investors, hosts, as well as guests in multiple cities around the world. Our short-let services include everything rangin ...

  • JPMorgan Chase Bank, N.A.

    HR Operations Associate

    há 1 semana

    JPMorgan Chase Bank, N.A. Lisboa, Portugal

    The Human Resources group designs, implements and manages our firm's policies and programs pertaining to global recruiting, training, career management, diversity, compensation, benefits, and employee relations. Members of this group work side by side with business managers to at ...

  • JTree Management

    Operations Associate Needed

    há 6 dias

    JTree Management Lisboa, Portugal

    Hello · **About Us**: · Our farm is at the forefront of growing and selling exotic fruits. We leverage technology and innovative processes to ensure our customers get the best quality products. · **Key Responsibilities**: · **Bucket 1: E-Commerce & Backend Systems** · - Develop a ...

  • Web Summit

    Marketing Operations Associate

    há 6 dias

    Web Summit Lisboa, Portugal

    **About us**: · How did Web Summit become, in the words of Forbes, "the best tech conference on the planet"? Meaningful connections. Our tech events are unmissable because we make it easier for the right people to meet and connect. Everyone at Web Summit works towards this goal. ...

  • Mastercard

    Strategy & Operations Senior Associate

    há 1 semana

    Mastercard Lisboa, Portugal

    Our Purpose · We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financi ...

  • Solvay

    Accounts Payable Operations Associate

    há 7 horas

    Solvay Lisboa, Portugal

    Solvay is a science company whose technologies bring benefits to many aspects of daily life. Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the po ...

  • GuestReady

    Ground Quality Operations Associate

    há 3 dias

    GuestReady Lisboa, Portugal

    **Sou uma empresa**:GuestReady · **Requisitos** : Requirements - Bachelor's degree in Hospitality Management, Business Administration, or related field. - 2+ years of experience in a customer-facing role, preferably in the hospitality or property management industry. - Strong com ...

  • Guestready Group

    Operations Associate

    há 5 dias

    Guestready Group Lisboa, Portugal

    The Junior Operations Associate role will suit an individual with a great customer relations who wants to gain valuable experience and exposure at a well-established company in Lisbon. This could be your opportunity to join a high growth company and compete with your skills, expe ...

  • GuestReady

    Operations Associate

    há 1 semana

    GuestReady Lisbon, Portugal

    About Us · GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and ...

  • Mastercard

    Strategy & Operations Senior Associate

    há 5 dias

    Mastercard Lisboa, Portugal

    Strategy & Operations Senior Associate page is loaded Strategy & Operations Senior Associate Apply locations Lisbon, Portugal time type Full time posted on Posted 3 Days Ago job requisition id R Our Purpose We work to connect and power an inclusive, digital economy that benefits ...

  • GuestReady

    Ground Quality Operations Associate

    há 1 semana

    GuestReady Lisbon, Portugal

    About Us · GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and ...

  • Organón

    Associate Director, Regional Benefits Operations

    há 5 dias

    Organón Lisboa, Portugal

    Job DescriptionThe Position: The Associate Director, Regional Benefits Operations will lead a team of professional HR Service Delivery and Benefits Specialists in our Shared Service Center delivering and administering shared benefit programs and services across our organization g ...

  • Organon

    Associate Director, Regional HR Operations

    há 1 semana

    Organon Lisboa, Portugal Tempo integral

    Job Description · The Position · The Associate Director, Regional HR Operations will lead a team of around 8 professional HR Service Delivery and Payroll Specialists in our Shared Service Center delivering and managing end to end Employee Lifecycle processes. The incumbent will ...

  • Organon

    Associate Director, Regional Benefits Operations

    há 1 semana

    Organon Lisboa, Portugal Tempo integral

    Job Description · The Position · The Associate Director,Regional Benefits Operations will lead a team of professional HR Service Delivery and Benefits Specialists in our Shared Service Center delivering and administering shared benefit programs and services across our organizat ...

  • Organon

    Gss Sts Associate Specialist, Shared Services

    há 3 dias

    Organon Lisboa, Portugal

    **Job Description**: · **Welcome to our Team** · **The GSS Source to Settle (StS) Associate Specialist **will work with a team of around 40 professional StS colleagues in the Center delivering and managing end to end StS processes. Additionally, the StS Associate Specialist will ...

  • Percassi

    District Manager Portugal

    há 1 semana

    Percassi Lisboa, Portugal

    We are looking for a · **District Manager** to manage our · **Nike and Lego stores** in Portugal. · **_MISSION_** · To deliver a consistent, positive customer experience in multiple stores in order to drive profitable top-line sales growth. This will be accomplished by ensuring t ...