Team Leader for Customer Support - Porto, Portugal - timeframe

timeframe

Empresa verificada

Porto, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

We are looking for an experienced German speaker to join our team as a team leader for Customer Support

Location:
Matosinhos, Porto or Braga

Your duties:

Support the Operations Manager in the daily business
Main point of contact for our client as well as for the team
Motivate and coach the team and ensure performance goals are met
Control KPIs and ensure their achievement
Develop procedures to enhance productivity and performance according to business needs and requirements
Increase quality measures and ensure customer satisfaction
Identify team member's training needs and ensure development plans are maintained for all team members
Prepare and implement meetings and team member appraisals
Create statistics and bespoke reporting

What we offer:

An international and multicultural working environment
Strong involvement in decisionmaking processes due to flat hierarchy within the company
A longterm secure job in an expanding, futureoriented company

Your skills:

Proven experience of working in a call center environment in a team lead position
Native or C2 level of German. Additional languages a plus.
Confident, friendly and professional manner
Customer service oriented
Excellent communication and conflict management skills
Ability to thrive in a fastpaced environment and to adapt quickly to change
Determined, flexible, reliable and a team player
Assertive and with a strong affinity for numbers
Advanced knowledge of Excel

We look forward to meeting you