Rececionista - (Lisboa) - Lisbon, Portugal - MyPeople

Descrição

• Greet guests warmly and provide a personalized and welcoming experience;
• Assist guests with check-in and check-out procedures, ensuring accuracy in reservation details, payment processing, and room allocation.
• Respond to guest inquiries, requests, and complaints promptly and professionally;
• Manage incoming calls, emails, and messages;
• Provide information on hotel amenities, local attractions and services, offering recommendations and arranging bookings when necessary;
• Balancing the accounts from day shift;
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments;
• Develop and maintain the quality of customer service being delivered
• Coordinate with other hotel departments to fulfill guest requirements efficiently.

• Greet guests warmly and provide a personalized and welcoming experience;
• Assist guests with check-in and check-out procedures, ensuring accuracy in reservation details, payment processing, and room allocation.
• Respond to guest inquiries, requests, and complaints promptly and professionally;
• Manage incoming calls, emails, and messages;
• Provide information on hotel amenities, local attractions and services, offering recommendations and arranging bookings when necessary;
• Balancing the accounts from day shift;
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments;
• Develop and maintain the quality of customer service being delivered
• Coordinate with other hotel departments to fulfill guest requirements efficiently

• Degree in Hospitality / Tourism or other relevant field (preferably, not a requirement)
• Proven experience as a recepcionist;
• Experience as night auditor (preferable)

• Strong organizational and multitasking abilities, with exceptional attention to detail.
• Familiarity with hotel management softwares and reservation systems.
• Ability to work under high-pressure situations.
• Availability to work shifts, including evenings, weekends, and holidays.