Service Operations Specialist - Lisboa, Portugal - Tesla

Tesla

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

What to Expect

At Tesla, our Service Operations Analysts consistently coordinate and support the entire local service operation, ultimately creating a seamless experience for service customers. This role is integral to the efficient running of our service team and will directly support our mission to accelerate the world's transition to sustainable energy.
As a Service Operations Analyst, you will provide indepth, timely and collaborative project management and administrative support to both the Country lead and the local service operation. You will provide detailed data analytics to the business in order to drive continuous improvements within service, as well as ensuring best practice across market processes and procedures.
To succeed at Tesla, you must be energetic, highly organized, and smart working. You should have a passion for the brand, a collaborative attitude and the ability to create exceptional experiences for both internal and external stakeholders.

What You'll Do

Provide daytoday support to the Service Country Manager and/or Service Program Manager as well as the wider service business
Provide comprehensive reporting and analytics at a country level for local initiatives and opportunities, identifying key operational improvements to assist strategic business decision making
Be an active member of country current and upcoming projects and campaigns, supporting continuous improvements within the service organization and liaising with Service Program Lead if required
Triage incoming issues and request from both internal and external stakeholders, escalating where necessary and collaborating with other teams to ensure a timely resolution of issues
Identify and inform EMEA Service Operation team of local business improvements at a country level
Act as a guide for business policies and guidelines, including but not limited to, inhouse system queries, PO creation and compliance and invoicing processes
Driving external vendors to follow invoicing guidelines as per Purchase Order process, proactively reporting noncompliant conduct to responsible managers and procurement
Correctly process nonPO invoices when required, preparing bulk uploads and ensuring correct financial data to obtain approvals in a timely manner
Coordinate travel and accommodation for employees when mass support is needed by another service location, including processing relevant expenses
Escalate any businesscritical issues to senior management
You may be required to support other markets when required by the business

What You'll Bring

Indepth experience in a customer facing function within Tesla, including a strong understanding of Tesla's presence in the local market
Have indepth knowledge of Tesla's service operations, processes, policies and vehicle repairs
Analytical with the ability to manipulate mass data into a manageable and meaningful format
Thrive in a fastpaced, everchanging environment with multiple priorities while maintaining attention to detail
A creative and outofthe box problem solving attitude to identify and drive continuous improvements
Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers
Ability to excel in a teambased environment and achieve common goals
Possess an understanding of automotive techniques related to repair and servicing of vehicles
Digitally savvy ability to adopt and adapt quickly to new technology and systems
Able to communicate, read, and write effectively in the English language and local language
Must have and continue to maintain a valid driving license and safe driving record