French Quality Specialist for On-Demand Transportation Service - Porto - Sitel

    Sitel
    Sitel Porto

    há 3 horas

    Descrição

    Come and work with us.

    We are looking for a French Quality Specialist to join our team.

    As a Quality Specialist in this project, your daily responsibilities will include:

  • Supports Quality scaled quality audits that reviews interactions across all lines of businesses across modalities ( InApp, Chat, Phone). This will be an audit the auditor program that will focus on audited interactions from the client's CoE's.
  • Reviews previously adjudicated documents to assess if the reviewer / agent followed business and compliance requirements for the client.
  • Leads and facilitates alignment sessions with the BPOs.
  • Perform root cause analysis on quality issues and provide constructive feedback to the client.
  • Analyzes Quality trend and provides recommendations for the program supported.
  • Takes personal responsibility to understand and comply with all company and client security requirements and policies.
  • Ensures that all team members (Foundever) comply fully with the security policies and requirements of Foundever and its Clients, ensuring staff is given an appropriate level of knowledge/awareness to be able to comply with the policies within the context of their role and taking appropriate action when non-compliance is identified.
  • To succeed in the role, you will need to have:

  • Native or proficient French 
  • Professional-level proficiency in English (minimum B2 English language capabilities)
  • Knowledge of additional languages is a strong plus
  • Strong verbal and written communication skills
  • Good working knowledge of computer i.e. MS-Office
  • Good eye for detailing, proactively identifying gaps in processes and flag it to internal leadership & client as appropriate
  • Good Interpersonal & people management skills with good problem solving approach
  • Ability to exercise managerial judgment and perform as a mentor
  • Ability to multi task multiple activities by effective delegation and monitoring
  • Must hold EU citizenship or valid work permit for Portugal 
  • Be a local candidate or willing to relocate to Porto, Portugal
  • Availability to work Monday to Friday from 9h to 18h
  • Availability to work 100% from our site in Porto
  • Education and experience.

  • Minimum – 12 months of QA experience
  • Should be at least one certified/finalized professional education
  • Good performance and behaviors in your current role 
  • Benefits.

  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture
  • Go further with Foundever

    We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 


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