- Provide first contact resolutions to customer queries regarding Freestyle Libre and other glucose meter devices
- Offer specialized customer support through written and phone communication
- Provide information regarding purchasing procedures, orders' tracking, and deliveries
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets
- Create amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
- Native or proficient level of Dutch (C2)
- Intermediate level of English (at least B2) for training and documentation
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
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Dutch Customer Advisor for Abbott Diabetes Care - Lisbon, Portugal - Sitel
Descrição
Come and work with us.
Do you want to contribute to healthcare and well-being around the world?
Are you Dutch native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Portugal?
So we have the perfect opportunity for you
Your future project: join our Dutch Customer Support team.
Abbott Diabetes Care create breakthrough products – in diagnostics, medical devices, nutrition and branded generic pharmaceuticals – that help people lead healthier lives, full of unlimited possibilities.
As a customer service specialist in this project, your daily responsibilities will include:
To succeed in the role, you will need to have:
Benefits.
Go further with FoundeverTM
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
