Swedish Speaker - Lisbon, Portugal - Bosch

Descrição

Job Description

Role & Responsibilities :

· Taking responsibility: On behalf of your client , you will handle customer enquiries in writing and by telephone in Swedish . You will support customers with their extensive requests concerning digital topics such as vehicle apps.

· Think comprehensively: In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.

· Implement reliably: Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centers. You will also advise our customers on the existing digital product portfolio.

Qualifications

Skills & Experience

· Personality: customer-oriented, responsible and communicative;

· Working method: professional, independent, reliable, service- and solution-oriented;

· Experience and know-how: Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools;

· Language: Swedish language skills at native speaker level in written and spoken in combination with good knowledge of English;

· Training : No specific training required.

Additional Information

What we offer you:

Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

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Make it happen We are looking forward to your application