Service Manager Meeting - Coimbra

Apenas para membros registrados Coimbra, Portugal

há 4 dias

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Job summary

The Service Manager Meeting is responsible for managing day-to-day global Meeting & Collaboration Spaces service operations. They ensure timely and effective resolution of incidents and fulfillment of service requests per ITIL. The role involves owning Incident, Request, Problem and Change management processes; leading major incident response, escalations, root cause analysis and implementation of corrective actions. The Service Manager also maintains and updates all service and process documentation to ensure accessibility and currency.

Responsibilities

  • Manage day-to-day global Meeting & Collaboration Spaces service operations.
  • Ensure timely and effective resolution of incidents.
  • Fulfillment of service requests per ITIL.

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