Service Manager Meeting - Coimbra
há 4 dias

Job summary
The Service Manager Meeting is responsible for managing day-to-day global Meeting & Collaboration Spaces service operations. They ensure timely and effective resolution of incidents and fulfillment of service requests per ITIL. The role involves owning Incident, Request, Problem and Change management processes; leading major incident response, escalations, root cause analysis and implementation of corrective actions. The Service Manager also maintains and updates all service and process documentation to ensure accessibility and currency.Responsibilities
- Manage day-to-day global Meeting & Collaboration Spaces service operations.
- Ensure timely and effective resolution of incidents.
- Fulfillment of service requests per ITIL.
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