English customer support finantial area-previous experience Irish market - Lisboa - Rec MRC

    Rec MRC
    Rec MRC Lisboa

    há 17 horas

    Descrição

    About the Company


    It is an International outsourcing company, well known worldwide.

    Ready to embrace a new adventure?
     
    We are looking for fluent English speakers to work in customer support positions. You will be assisting clients of renowned worldwide companies and working in an international environment.
     
    What we are looking for in a candidate:
    • Speak proficiently (C1/C2) English 
    • Good communication and soft skills
    • Candidates with a C1/C2 level of English and at least 1 year of experience in Banking, Financial Services, or Insurance either in Ireland or serving the Irish market from abroad.

    What you will have to do:
    •  Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while 
      providing an excellent experience.

      • Own customer issues end-to-end, including complex cases, while building trust.

      • Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, 
      fairness, and attention to detail.

      • Identify and assist vulnerable customers, making necessary adjustments and escalating when needed.

      • Coach teammates and provide feedback to improve training and processes.

      • Remain flexible and responsive to changing business and customer needs
    What you will be offered:
     
    - Complete paid training
    - Private health insurance after contract signature
    -Free Portuguese language classes
    - Many other benefits
     
    Important information:
     
    It is mandatory that you have an EU passport or full working rights in Portugal.
     
    When you apply for this vacancy, you are giving us your GDPR consent. Your CV may be shared with the client directly for the purpose of recruitment.

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