-
Data Scientist/Engineer
há 3 semanas
Grabjobs Portugal PortugalA Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela dedicação e orientaç ...
-
Digital Marketing Specialist
há 1 dia
Maison Organisée PortugalWe are eager to add a hardworking Digital Marketing Specialist to join our multidisciplinary team at Maison Organisée in Portugal. · Growing your career as a Full Time Digital Marketing Specialist is an awesome opportunity to develop essential skills. · If you are strong in time ...
-
Dutch Customer Support Advisor
há 1 semana
SmartRecruitments PortugalWe are seeking a detail-focused, customer-oriented, and professional Call Centre Representative to join our team · The ideal candidate does not need to have previous experience in a similar role but a fluent level of Dutch is required. · The aim of the role is to keep customer ...
-
Big Data Engineer
há 2 semanas
Kitrum PortugalWe know people Who we are? · KITRUM is a one-stop custom software development company headquartered in sunny Florida with development centers in Ukraine, Kazakhstan, Israel, and Poland. With a pool of 300+ top-notch engineering resources, we help CxOs of VC-backed startups and fa ...
-
Data Governance Specialist
há 2 semanas
Grabjobs Portugal PortugalJoin Ascent and help us do extraordinary things for our customers **This position is only open to residents of Bulgaria , Malta or Portugal. Join Ascent and help us do extraordinary things for our customers **This position is only open to residents of Bulgaria , Malta or Portugal ...
-
Lead Azure Data Engineer
há 2 semanas
Olsys Portugal Tempo integralOLSYS Ltd provides full-service solutions for mid-market and enterprise organizations. As an enterprise software development company, we are building long-term partnerships · helping our clients accelerate their digital experiences with reasonable IT investments. · Our tailored ...
-
Data Engineer
há 2 semanas
Tn Portugal Portugalcol-wideJob Description:We are looking for experiencedData Engineerswith knowledge ofSnowflakeplatform.Responsibilities:Creating and managing data in the Snowflake environmentDesigning and implementing ETL (Extract, Transform, Load) solutions for transferring data between various ...
-
Senior Manager
há 4 dias
Grabjobs Portugal PortugalAt PMI, we've chosen to do something incredible. We're totally transforming our business and building our future on smoke-free products with the power to deliver a smoke-free future. With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom to d ...
-
Hr Data Engineer
há 1 semana
Grabjobs Portugal PortugalJoining the Global HR Reporting and People Analytics Team as an HR Data Engineer you will be responsible for developing, implementing, and maintaining data pipelines and architectures that support the HR Function needs. You will be working closely with cross-functional teams, inc ...
-
Consultant
há 3 semanas
Grabjobs Portugal PortugalIQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare infor ...
-
Senior Manager, Advanced Marketing Analytics
há 1 semana
Grabjobs Portugal PortugalJob Description Job Description We are searching for an experienced and results-driven Sr Manager, Advanced Marketing Analytics and BI to build and lead our marketing data science team. The ideal candidate will be an expert at using data to drive GTM strategies, understand custom ...
-
Grabjobs Portugal PortugalEmpowered by our motto, " Making Data Matter ", Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Digital Transformation. With a presence in 27 countries across 4 continents, we're on a mission to elevate the impact of data. · W ...
-
Application Developer Data Engineering
há 2 semanas
Grabjobs Portugal PortugalApplication Developer Data Engineering (Product & Vehicle Data) Continental's digital capabilities are growing every day. Our eCommerce, Fleet Solutions and Data Science Information Technology team creates a wide range of technology solutions for Continental's Global Sales and Ma ...
-
Grabjobs Portugal PortugalTracking Consultant/Digital Analyst/Web Analyst Join a multinational company with a startup spirit. You can make the difference Empowered by our motto, " Making Data Matter ", Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Dig ...
-
Talend Consultant Data
há 2 semanas
Grabjobs Portugal PortugalEmpowered by our motto, "making data matter," Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Digital Transformation. With a presence in 27 countries across 4 continents, we're on a mission to elevate the impact of data. · We ...
-
Project Manager Sap Lisbon · Fully Remote
há 1 semana
Grabjobs Portugal PortugalEmpowered by our motto, " Making Data Matter ", Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Digital Transformation. With a presence in 27 countries across 4 continents, we're on a mission to elevate the impact of data. · W ...
-
Full Stack Developer
há 3 semanas
Grabjobs Portugal PortugalEmpowered by our motto, "making data matter," Keyrus stands at the forefront of global consultancy in Data & Analytics, AI & Machine Learning, and Digital Transformation. With a presence in 27 countries across 4 continents, we're on a mission to elevate the impact of data. · We ...
-
Hr Data Engineer
há 1 semana
Grabjobs Portugal PortugalJoining the Global HR Reporting and People Analytics Team as an HR Data Engineer you will be responsible for developing, implementing, and maintaining data pipelines and architectures that support the HR Function needs. You will be working closely with cross-functional teams, inc ...
-
Data Engineer Data
há 2 semanas
Grabjobs Portugal PortugalData & Analytics · Lisbon, Porto · Fully Remote · Join a multinational company with a startup spirit. You can make the difference We usually respond within a day · Empowered by our motto, " Making Data Matter ", Keyrus stands at the forefront of global consultancy in Data & A ...
-
Pl/Sql Developer
há 5 dias
Grabjobs Portugal PortugalJob Description - PL/SQL Developer W7) · Job Description · PL/SQL Developer W7 Applicants are required to read, write, and speak the following languages : English · Preferred Qualifications · Provides programs to improve operational efficiency, consistency, and compliance in ...
Technical Professional Services Data Manager - Portugal - Frontline Performance Group
há 3 semanas
Descrição
Note:
This is a remote position based out of Portugal. WHO WE ARE
Join FPG and become part of a dynamic team dedicated to elevating service and revenue excellence. With over 30 years of expertise, we've perfected the art and science of optimizing frontline performance.
The unique artistry of our inspiring FPG team with the cutting-edge science of our proprietary technology, IN-Gauge – we have set the benchmark in technology and training.
Our global footprint extends across world-renowned brands in the hospitality and automotive industries, spanning more than 100 countries and boasting over 60,000 app users.
At FPG, we're committed to unlocking the full potential of individuals and transforming the frontline role. Our culture is built on empowerment, passion, and continuous growth.When you join us, you're not just a part of a company – you're joining a movement that believes in the potential of people and their ability to make a difference.
Experience a fulfilling career with us, where your aspirations meet opportunities. WHO YOU AREAn experienced and strategic leader with over 6 years of expertise in data management. or a related field. Your passion lies in driving product improvement using automation and enhancing customer experiences through data-driven decisions. You possess a solid understanding of and real experience with data management, including extraction, transformation, processing, reconciliation, and lineage. You are adept at providing scalable solutions to complex data challenges. WHAT YOU WILL DO
As the Technical Professional Services Data Manager, you play a critical role in managing the technical support framework with a strong emphasis on data-related inquiries, which constitute 90% of our support tickets.
Your role is crucial in managing and resolving complex data issues and driving data management excellence within the organization.HOW YOU WILL DO IT Technical Expertise:
Maintain high technical proficiency in data management, with a deep understanding of data flow, extraction, processing, loading techniques, and data reconciliation and lineage.
Possess a strong grasp of customer source data, data flow processes, data stores, and external entities to provide effective technical support and recommendations.
Develop scalable solutions to data challenges, ensuring the Tech Support team is well-equipped to handle data-centric customer inquiries. Foster a strong understanding of cloud systems, with particular emphasis on AWS managed services.Management & Oversight:
Lead Tier 2, and Tier 3 support, focusing primarily on data-related support tickets. Measure the success of the team in real-time.
Consistent and focused feedback should be provided, paying attention to the expectations and skillsets required for each team member they lead.
Implement and oversee daily checks of support queues, emphasizing data issue resolution according to the Tech Support Framework.Leadership and Culture:
Cultivate a culture of continuous learning and development, with a particular emphasis on enhancing data management skills
Project Management:
Apply project management principles to coordinate data-related projects and initiatives, ensuring timely delivery and alignment with organizational goals. This includes planning, executing, and closing projects that improve data management practices, tools, and processes.
Senior Stakeholder Reporting:
Regularly report to senior stakeholders, providing insights and updates on the status of data management initiatives, challenges, and achievements.
This includes crafting detailed reports and presentations that highlight key data metrics, project progress, and impact on customer satisfaction and operational efficiency.
Resource Management:
Adjust resource allocation dynamically to manage the high volume of data-related inquiries effectively
Escalation Handling:
Daily monitorization of the escalated tickets to ensure providing expert-level support to ensure prompt and effective resolution. Lead escalation calls with internal and external stakeholders, ensuring data issues are addressed promptly and efficiently.
This involves initiating and conducting escalation meetings to tackle Priority One challenges and facilitating effective communication and solution-finding with stakeholders across different levels and functions.
Root Cause Analysis:
Investigating the underlying causes of recurrent data problems to prevent recurrence and improve data quality
Prevent Recurrence:
Addressing recurrent data-related issues to provide long term solutions
Performance & Quality:
Ensure rigorous quality control standards for all support tickets, with a special focus on data integrity and accuracy.
QUALIFICATIONS Over 6 years of experience in a data management role, with significant leadership responsibilities. Solid understanding and real experience in data management, including data extraction, transformation, processing, reconciliation, and lineage. Experience providing scalable solutions to complex data challenges. Engineering mindset with critical thinking skills. Strong problem-solving and analytical abilities. Leadership, communication, and collaboration skills. Continuous improvement mindset with a focus on data processes. Familiarity with Atlassian products (JIRA, Confluence) and Incident Management tools. Project management certification or experience is a plus. COMPENSATION
Base Annual Salary :
EUR 50,000.00 ~ EUR 65, lucrative incentive plan BENEFITS
We offer a full range of benefits to all regular, full-time employees as outlined below: Annual leave Annual company paid holiday during Christmas week Work from home flexibility Lucrative Incentive Plan