Beauty Customer Service - Lisboa, Portugal - World Talent Selection

World Talent Selection

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

World Talent Selection is hiring Dutch speakers Talent for our prestigious client in Lisbon.

Position :
Beauty Customer Service - Dutch speaker M/F/X

-> Description:

Global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty.

They are the only company focused solely on prestige makeup, skin care, fragrance and hair care with a diverse portfolio of 25+ brands sold in approximately 150 countries and territories.

Infused throughout their organization is a passion for creativity and innovation — a desire to push the boundaries and invent the unexpected — as they continue the bold work of our founder Estée Lauder.

-> Responsabilities:

You'll provide Consumer Care servicing solutions for complex inquiries, using problem-solving skills and strong interpersonal skills to answer questions, provide product education and ensure swift resolution of consumer concerns.

You also provide advanced sales servicing, ensuring a complete experience for our consumers.
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Part of your daily activities will be_:

Sets and maintains the highest levels of service for our consumers and guests
Provides advice, answers questions, and promotes our brands in every interaction
Provides advanced sales through servicing to ensure well rounded and complete beauty solution for consumers
Places orders, resolves technical queries, and undertakes associated administrative activities
Provides first contact resolution on service inquiries and complaints, as well as more complex consumer questions and complaints on a wide variety of topics.
Liaises with leadership and other teams to ensure a full resolution for the consumer
Understands the potential risk to the business of some inquiries/complaints and shows awareness of when cases need to be escalated to an I&E advisor or Team Leader (i.e. Social Media public posts that can turn viral, etc).

-> Profile:

Fluent in Dutch;
Fluent in English minimum B2 is mandatory;
Great listening and communication skills;
Attention to detail;
Aptitude for problemsolving;
Dynamism and team spirit;
High School diploma or equivalent qualification (minimum requirement).

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Valid Work permit in Portugal or EU Citizen (mandatory);

Offer:

- _
Starting date : 22/05/2023_

Contract : 1 year renewal 2 times. After permanent contract possible.
Initial training during 10 working days
Work schedule : 8h/day from Monday to Friday, between 07:00h 19:00h and from Saturday to Sunday, between 08:00h 18:00h with 2 days off/week.
Excellent work opportunity in a dynamic leading multinational company;
Possibility of cooperation with leaders in various industries;
Stable work and career progression;
Facilities centrally located with an excellent public transportation offer and with canteen included;
Private health insurance since day one in the company;

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Possibility to live in one of our apartments;: