Retail Manager: Cruises Retail - Porto, Portugal - PeopleConquest

Descrição

PEOPLCONQUEST RH a HR recruitment company is looking for one of our clients that work in several cruise lines:

RETAIL MANAGER TALENT PROFILE

QUALIFICATIONS: Education & Experience
Minimum 3- 5 years of management experience in retail or hospitality; luxury guest experience is of interest. Demonstrated track record for driving sales in a multi-story/multi-branded retail environment.
Proven track record of driving sales performance through business development activities including events, networking, and clienteling.
Strength in driving fine jewelry business.
Experience with identifying, understanding, and catering to a multi-national guest profile in a retail environment Proven track record of developing and inspiring talent at all levels.
Minimum of high school diploma, associate degree or beyond is preferred; studies in retail or hospitality is a plus

Knowledge, Skills & Abilities
Respects and understands others and displays multi-cultural awareness.
Proactively builds and manages guest, management and team relationships.
Flexible mindset, able to adapt and thrive in a dynamic and high paced ship culture. Influences others to embrace change and aligns teams to the vision.
Able to anticipate and solve problems, act decisively, and persist in the face of obstacles. Able to assess people and has a proven record of talent development.
Strong interpersonal and communication skills.
Possess integrity and professional business standards.
Proficient knowledge of MS Excel, Word and Power Point.

Success Measures
Responsible for achieving sales targets.
Responsible for achieving fine jewelry targets (sales and penetration).
Defined talent succession plan rolling 12 months.
Effective and efficient execution.
Responsible for leading the our client way- improves NPS- delighted guest (depending on CL/TBD).
Key Competencies
Conflict Management
Sizing Up People
Composure
Motivating and Influencing Others Decision Quality
Managing & Measuring Work

NON-NEGOTIABLES
Model Characteristics
Determined
Decisive
Thorough Inspirational Resilient
Dynamic
Courageous
Others First Mentality
Must be at least 21 years old.
Able to travel and live/work on a ship. Able to work 6 month contracts. Able to work 7 days a week, up to 77 hours. Possess a valid passport and when possible a seaman book copy.
Able to stand for long periods of time.
Able to physically participate and effectively contribute in cruise line's boat safety and emergency life-saving drills as required.
Able to lift, pull, and push boxes of merchandise and fixtures throughout the store and lockers up to 55 lbs. using the appropriate safety equipment as required.
Proficient English reading, writing and speaking skills.