Renewals Specialist - Lisboa, Portugal - Enghouse

Enghouse
Enghouse
Empresa verificada
Lisboa, Portugal

há 1 semana

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição
Join our dynamic team as a
Renewals Account Specialist in sunny
Portugal

Who we are:


The Role:


As a
Renewals Specialist you will orchestrate the seamless renewal process of term-based, hosted, and maintenance contracts within the vibrant SPALAT region.

Collaborating with our esteemed channel partners and end customers, you'll negotiate renewal terms while adhering to our company guidelines, ensuring continued satisfaction and loyalty.


What you'll be doing:


  • Conduct timely renewals of termbased, hosted, and maintenance contracts in the SPALAT region. This includes providing quotes directly to customers or their dedicated channel partners and meticulously following up on the process until resolution.
  • Handle inquiries from customers and partners regarding quotes, pricing, coterming, upselling, and reinstating maintenance contracts, delivering exceptional service at every touchpoint.
  • Identify upsell opportunities and mitigate churn risks, proactively working to maximize customer value.
  • Coordinate with our stellar sales team when necessary to ensure contracts are renewed promptly.
  • Efficiently register new and addon contracts sold by the Sales team using our cuttingedge contract management tool.
  • Manage license requests, either by generating them with license generators or liaising with internal and external providers. Assist in preparing weekly, monthly, and quarterly reports on the status, results, and forecasts of the renewals process.

To thrive in this role, you'll bring:

  • Intermediate Vocational Education Training (FP) or equivalent degree or higher.

What we offer:


  • Embrace worklife balance as we value your personal wellbeing.
  • Join a diverse and inclusive company, fostering a culture of collaboration and respect.
  • Unlock exciting growth opportunities as you develop your skills and advance your career.
  • Enjoy a range of employee benefits that enhance your overall experience.
  • Work with industry leaders in Contact Centre Solutioning, expanding your professional network and knowledge base.
  • Embrace remote work options, offering flexibility to suit your lifestyle.
To seize this opportunity, please send your resume in English.

We appreciate the interest of all applicants, but only those selected for an interview will be contacted. At Enghouse Systems, we champion equal opportunity employment.

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