IT System Specialist - Porto, Portugal - SBM Offshore

    SBM Offshore
    SBM Offshore Porto, Portugal

    há 2 semanas

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    Descrição

    RESPONSIBILITIES

    & MAIN TASKS
  • Focus primarily on configuration, setup, and maintenance of monitoring tools.
  • Update documentation in the IT Operations SharePoint folders related to monitoring configurations.
  • Contribute to weekly or monthly reports on monitoring performance and findings.
  • Adhere to Change Management and other policies regarding monitoring tool implementations.
  • Maintain the accuracy of monitoring tool configurations and assets inside the CMDB.
  • Maintain skillset with training as needed to fulfill monitoring responsibilities.
  • Participate in IT Projects where monitoring expertise is required.
  • Ensure that monitoring systems are within support by maintaining proper lifecycle guidelines.
  • Configure and maintain monitoring tools to keep awareness of any alerts and thresholds to ensure system stability, capacity requirements, and Disaster Recovery requirements
  • Monitor the queue of the ITSM tool, ServiceNow, in area of responsibility and meet the department's SLA for monitoring-related issues.
  • Monitor and manage the configuration of monitoring tools such as Azure Monitor, Microsoft SCOM, Orion SolarWinds, ELK (Kibana) / ELG (Graphana), Nagios
  • Ensure proper integration and functioning of monitoring tools with systems and networks.
  • Monitor and analyze server and related system patch and update status through monitoring tools.
  • Ensure all systems are enrolled in the appropriate monitoring systems, including Microsoft Azure monitoring.
  • Work with internal and external audits as needed to ensure compliance with monitoring standards and configurations.

    • JOB REQUIREMENTS

  • Minimum 5 years' experience in System role with a focus on monitoring tools (Senior or Lead Position).
  • Experience with monitoring tools such as Azure Monitor, Microsoft SCOM, Orion SolarWinds, ELK (Kibana) / ELG (Graphana)
  • Relevant certifications or experience in configuring and maintaining monitoring tools.
  • Ability to propose and design monitoring system architecture and configurations based on business needs.
  • Familiarity with Microsoft Azure monitoring and its integration with other monitoring tools.

    • BEHAVIOURS & INTER-PERSONAL SKILLS

  • Manages complexity in configuring and maintaining monitoring systems.
  • Collaborates effectively with IT community and stakeholders on monitoring-related initiatives.
  • Proactive and organized in monitoring tool setup and maintenance.
  • Good written communication skills for documenting monitoring configurations and findings.
  • Flexibility for global travel and working hours for monitoring tool implementations or emergencies.
  • Proactively identifies and resolves monitoring-related issues, shares information, and provides guidance.
  • Ensures compliance with monitoring tool standards and procedures.
  • Performs thorough self-check of monitoring tool configurations prior to release.
  • Properly plans monitoring tool setup and maintenance to allow adequate time for stakeholder feedback and adjustments.