Channel Operations Support Specialist - Lisboa, Portugal - Motorola Solutions

Motorola Solutions

Empresa verificada

Lisboa, Portugal

há 2 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Company Overview:

At Motorola Solutions, we believe that everything starts with safety. It's the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.

As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play.

Our integrated technology ecosystem unifies critical communications, video security and access control, and command center software, enabling collaboration in more powerful ways.

At Motorola Solutions, we're ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.

Department Overview:
At Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.

Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.

Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

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Responsibilities include:

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Serve as a program ambassador to articulate business processes and workflows to internal stakeholders and Partners
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Manage the channel operation's help desk platform and respond to inbound issues and requests in a timely manner (ie. a heavy focus on the MSI VS&A Channel Partner Contracts Queue)
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Issues and requests include: portal access, account set-ups, agreement processing, termination requests, etc.
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Liaise and oversee partner requests with other business stakeholders
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Providing program support to business partners and internal employees (this may be in person or over the phone)
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Maintaining and improving the help-desk support system for inbound/outbound cases
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Support the overall channel partner lifecycle from partner vetting and onboarding to enablement
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Maintain partner data to ensure it is up to date

Basic Requirements:

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Bachelor's degree in a relevant field of study (Business Administration)
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2+ years of experience in strong project management and organizational skills including experience juggling multiple projects at once, setting schedules, and prioritizing
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Proficiency in PowerPoint, Word, Excel
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Experience with Google Suite
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Experience with Salesforce CRM is ideal
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Excellent written and verbal communicator with strong interpersonal skills
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Flexibility to work both independently and collaboratively in an entrepreneurial environment
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Demonstrated attention to detail

Travel Requirements:

Relocation Provided:

Position Type:

Referral Payment Plan:
No

Company:
Motorola Solutions Portugal, Lda