- Provide the highest level of support to our customers via phone and email on a range of issues
- Give accurate, valid and complete information by using the right procedures
- Be the owner of the customer query and ensuring a timely resolution and response
- Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
- Meet and exceed our customer service quality goals, compliance regulations and productivity targets
- Create amazing customer experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
- Native or proficient level of French (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Lisbon, Portugal
- Signing bonus
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
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French Advisor for renowned European Bank - Lisbon, Portugal - Sitel
Descrição
Come and work with us.
Do you want to work with a reference financial institution customer support team?
Are you French native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in sunny and happy Lisbon?
So we have the perfect opportunity for you
Your future project: join our French Customer Support team.
Our client is a renowned European bank with a global reach, with its main activities on Retail Banking & Services and Corporate Institutional Banking fields.
As a customer service specialist in this project, your daily responsibilities will include:
To succeed in the role, you will need to have:
Benefits.
Go further with FoundeverTM
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
