Head of Support - Lisboa, Portugal - Eurofins

Eurofins

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Company Description Eurofins Scientific** is an international life sciences company with over 62,000 employees, over 900 laboratories across 62 countries, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description The Team**Our Clinical LIMS Europe Program will extensively be used as the central Laboratory Information Management System throughout Europe, this role is crucial in defining and delivering support & operations processes, ensuring service availability according to agreed SLAs and creating & chairing an effective change management process.

SUMMARY OF POSITION AND OBJECTIVES:

His/Her overall objectives are to setup and lead the Support & Operations team including incident, change management, Cloud/Infrastructure operations and observability

POSITION & OBJECTIVES:

Implement a service delivery culture as well as critical and business value add service management processes (alongside ServiceNow implementation)
Managing a team of support & operations engineers, cloud and infrastructure engineers
Regular notification to senior leadership of current status and business impact during major incident situations.
Prepare Post incident document along with technical teams to assist to identify the root cause of the incidents, then create mitigation strategy
Develop and maintain relationships with internal and external partners to maximize value
Create and manage an effective change management process
Develop and motivate team members
Have insight and set targets for quality management

Technology skills:

Mandatory

ITIL V3 or V4 foundation
Handson Service reporting
Escalations handling
Change Management
Azure DevOps Sevices
Excellent written and Oral communication
Works in conjunction with Continual Service Improvement
IT cloud infrastructure, on premise, and Azure/AWS experience

Team Management

He/She will be fully responsible for a team of up to 7 direct reports setting up smart objectives to drive a continues improvement culture; and interact positively and collaboratively with other team heads and senior leadership.

Financial Management
He/She will assist the Program and IT Solutions Director with budget planning.

Qualifications Qualifications and Experience**- Computer Science/MCA or any other Bachelor's degree with the right experience.

Good communication and interpersonal skills to interact with global team
Proven expertise in leading Global/Regional Infrastructure Operations and/or Service Delivery (5 yrs+)
Proven experience in working in a global and matrix organization (5 yrs+)
Proven expertise to run and improve IT Infrastructure Services
Proven ability to motivate people and selfstarter mentality
Broad but pragmatic ITIL/Service Management experience, especially with implementation
Strong customer and business mindset
Very good English skills (verbal and nonverbal)
Strong leadership person with a collaborative approach

Additional Information
**_

Want to know more about us?_**
Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives.

We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal

Company description:

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable.

From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services.

It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support