French/portuguese Customer Support Representative - Lisboa, Portugal - Careerxtra

Careerxtra
Careerxtra
Empresa verificada
Lisboa, Portugal

há 2 semanas

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição

Job Title:
Remote Customer Support Representative - French/Portuguese Speaker

Location:
Remote (Portugal)


We are currently expanding our team and seeking a talented Customer Support Representative who is fluent in both French and Portuguese to join our remote workforce in Portugal.


Position Overview:


As a Remote Customer Support Representative, you will play a crucial role in ensuring our French and Portuguese-speaking customers receive top-notch assistance and have a positive experience with our products/services.

This is a fantastic opportunity for a dedicated individual with excellent communication skills in both languages and a passion for delivering exceptional customer service.


Responsibilities:


  • Resolve customer inquiries, concerns, and issues with a focus on first-contact resolution.
  • Collaborate with cross-functional teams to address complex customer concerns and escalate issues when necessary.
  • Maintain accurate and detailed records of customer interactions in the company's CRM system.
  • Stay updated on product knowledge to provide accurate information and assistance to customers.
  • Identify opportunities for process improvement and contribute to a positive team environment.

Requirements:


  • Fluency in both French and Portuguese (spoken and written) is mandatory.
  • Proven experience in customer support or a related role.
  • Excellent communication and interpersonal skills.
  • Ability to work independently in a remote setting and manage time effectively.
  • Strong problem-solving skills and a customer-focused mindset.
  • Familiarity with CRM systems and customer support tools is a plus.

Benefits:


  • Competitive salary based on experience.
  • Remote work flexibility.
  • Professional development opportunities.
  • Collaborative and inclusive company culture.
  • Health and wellness benefits.
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