Customer Support Agent - Lisboa, Portugal - Otonomee

Otonomee

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Your mission:

ABOUT THE ROLE
only commute you will need to worry about is getting to your home desk.

WHAT YOU'LL BE DOING- Responding to customer product and service reviews.

Helping customers with queries ranging from deliveries and returns through to how they can get the most benefit from using their products.
Building and maintaining great relationships with our other team members and our customers.
Communication always needs to be clear, concise and friendly.
Demonstrate empathy and genuine care for our customers where it's needed
Escalate certain types of customer feedback for formal investigations, particularly where safety is concerned
Compile key customer insights and areas where we can improve the customer experience

Your profile:

ABOUT YOU:

Comfortable working through asynchronous workflows and tools.
Have a growth mindset and exciting about working with a company that is changing constantly.
You have a passion for health, fitness, and the wellness industry
Calm under pressure and shows empathy when dealing with customers
Strong interpersonal skills
Fluent in German and English both in written and verbal communications.
You have previous experience in a customerfacing support or operations role

Why us?:

Remote work (Based in Portugal)
A competitive salary.
Internet and Meal allowance provided.
Online Gym and Wellbeing Studio.
The opportunity for professional growth.
Fun company events and team outings.
Autonomy and responsibility

About us:

Founded in 2020, Otonomee is one of the world's first purpose built, remote first, outsourcing companies (BPO) who provides partner companies with outsourced sales and customer support solutions.

We design, build and operate outsourced people and technology solutions for growing businesses.

Our solutions help customers protect their brands as they grow their customer base, move into new markets and find efficiencies to support their growth.

We leverage the benefits of a remote first model to attract talent from a wider talent pool and are achieving industry leading retention levels for our partners.

Our service is available 24/7 in all European languages. We currently support partners operations in Ireland, the US, UK and across Europe.

Otonomee is committed to encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all.

We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly.

We strive for an inclusive culture where we all can feel respected, valued, and connected - **Together we grow