- Providing accurate and detailed information about the company's products, features, and specifications.
- Managing and responding to customer requests through phone and email.
- Assisting customers with product setup, troubleshooting, and usage guidance.
- Processing customer orders, returns, and exchanges.
- Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.
- A native-level proficiency in German and a minimum C1 level of English
- A valid Portuguese work permit (required)
- Living in or willing to relocate to Lisbon for an international career and life experience
- Keeping up-to-date with social media trends and practices
- Resilience to sensitive content, demonstrating emotional maturity and professional detachment
- Motivation and commitment to perform the assigned tasks effectively
- Excitement about intercultural communication and embracing the expatriate lifestyle
- Type of contract: Unfixed term contract, 30 days probation period
- Working hours: full time (40h/week) Monday- Sunday 8:00-20:00
- Salary conditions: 1,450 € gross/month + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month
- Health insurance after 6 months
- Paid professional training
- Employee discounts
- Fun and engaging company-wide initiatives
- Excellent work culture
- Reimbursement of your initial flight expenses after 3 months
- Up to 400 € for accommodation/ months for first 4 months
- Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous cafe culture
- Friendly people, good vibes and a happy-go-lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English-speaking local community and international environment
Customer Support Representative for Technology Company in Lisbon, Portugal - Blu Selection
Descrição
Become a Customer Support Representative for an international Technology Company. Join a dynamic team and embark on a rewarding journey in the heart of Portugal's vibrant capital Lisbon, shaping the future of technology support.
Your responsibilities and impact working as a Social Media Content Moderator will be:
Skills, qualifications and interests you need to succeed in this role:
What's in it for you?
For international candidates:
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
What should you expect from living in Lisbon?