Dutch Customer Support Advisor - ( Todas as Zonas ), Portugal - SmartRecruitments

Descrição

The ideal candidate does not need to have previous experience in a similar role but a fluent level of Dutch is required.

The focus of the role is to answer incoming calls from customers to fulfil their requests along with making outbound calls to customers.

• Answer incoming calls from customers and assist them with their queries.
• Verify customers' identity by following company procedures before discussing any accounts, products, or information.
• Keep customers' information up to date on the internal CRM system.
• Assist customers with their queries, provide information on products, and take payments over the phone.
• Make outbound calls to customers as needed regarding product renewals, contract renewals, or other types of services they may need.
• Provide friendly, courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
• Escalate customer complaints to the complaints team or management.

• Fluent written and verbal communication skills in Dutch;
• Moderate English skills (B2 level);
• Excellent communication skills;
• Experience in telephone customer service / call center environment (preferred).

• Fixed term, renewable employment contract;
• Initial contract with a duration of 12 months;
• Private health insurance directly after contract signature (additionally to the standard insurance)

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