UX/UI Management - Lisboa, Portugal - Olisipo

Olisipo

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Referência

12059_UX/UI Management_Lisboa

Descrição:

UI-UX

Perfil:

Strategic and outofthebox thinking;
Proven User Experience, Service Design, Stakeholder Management, Change Management and Communications Management skills;
Customer Success orientation;
Good understanding of "every" IT service (empathy rather than technical skills), on an architectural level;
Ability to work in a fastpaced environment;
Ability to work effectively across a global multicultural and multilingual team;
Ability to communicate effectively to all enduser levels as well as top management;
Nativespeaker level command of English with excellent presentation, writing and translation skills

Activities:
Conduct activities in the areas of IT Service Design, User Engagement & User Experience Management and tools, in its service lifecycle;

Support to ongoing UX projects of the IT UX team;
Collaboration with IT Value Center Management & other User Engagement teams around the world, Businesses and regions, aiming to understand the endtoend value chain (IT service

EndUser), collecting feedback and input from and towards the end users;

Define deployment strategies for IT project&service roll out (creating awareness, informing, engaging and enabling endusers);
Create open communication channels to guarantee: 1. that there is bidirectional feedback loop between relevant IT Service Owners/Project Managers/Product Owners, IT users worldwide, having IT UX team as the platform;
Focus on IT Customer and

User Satisfaction: 1. Measurement and establishment of regular reporting of all user related activities;

2. Followup with service owners;
Conduct activities in the areas of User Experience management: 1. Design Thinking / Focus group sessions with end users;
2. Compiling feedback and incorporate it in IT UX offer, but also in IT Service Design;
Benchmarking (finding latest trends in IT) and create a network;
Change Management activities: 1. Support to the enablement of IT employees, by providing conceptual and handson training and infosessions;
2. Development of UX related content, such as articles, posts, slidedecks, etc., to generate awareness on the importance of UX being applied to IT service design.

Oferecemos:

Personal accompaniment focused on Career Management;
Continuous and personalized Training and Certification through our own Learning Center;
Solidity;
Trust and Growth;
Competitive salary package with benefits.