B2b Support Technician - Porto, Portugal - Generix Group

Generix Group
Generix Group
Empresa verificada
Porto, Portugal

há 1 semana

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição

COMPANY OVERVIEW


Joining Generix Group is a guarantee of continuous improvement within a growing and dynamic company, where goodwill is our everyday life In a supportive environment, you can freely share and improve and skills and expertise.

Generix Group is growing along with its talents, so let's build our future together

Ready to join us the challenge of digital transformation of prestigious clients?


JOB DESCRIPTION
You would be part of the Costumer Support Department of Generix Group.


MAIN RESPONSIBILITIES

  • Creation and processing of customer requests;
  • Ensure the followup of the interactions (Opening, closing, relaunching, customer notification, completion of technical information and escalation actions);
  • Management of the relationship with the customer: carry out the necessary and proper communication for the declared incidents and requests, until their resolution;
  • Escalate incidents and requests: transmission of outoforder incidents and intervention requests to the appropriated services;

EXPERIENCE REQUIREMENTS

  • Degree in Software Engineering, Information Technology, Mathematics or similar;
  • Knowledge of Windows and Linux Operating Systems is required;
  • Fluency in French is mandatory;
  • Good level of English would be a plus. Basic level is mandatory;

OFFER

  • Attractive wages and benefits;
  • Good team spirit and collaborative environment.

Tipo de oferta:
Full-time


Idioma:

  • Francês Fluente (obrigatório)
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