French-speaking Junior Digital Customer Engagement - Lisboa, Portugal - IT Jobs Worldwide

IT Jobs Worldwide
IT Jobs Worldwide
Empresa verificada
Lisboa, Portugal

há 4 semanas

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição
French-speaking Junior Digital Customer Engagement Manager in Lisbon, Portugal


Job details:


Location
Lisbon


Discipline

  • IT
    Reference
36025


Contact Name
Maxime Jeanne


Job description:


  • Job Role
  • Digital Customer Engagement Manager (REMOTE)


  • Location

  • Lisbon, Portugal
We are on the lookout for a highly talented and self-motivated Digital Customer Engagement Manager to join us on our journey in advancing the technological world through innovation and creativity

  • Your Role & Responsibilities
  • We are searching for a Digital Customer Engagement Manager, who wants to make a real impact for our project with SAP.
  • As a Digital Customer Engagement Manager, you will focuse on
  • Supporting sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
  • Contributing to onboarding/transitioning customers to SAP ENTERPRISE CLOUD SERVICES
  • Orchestrating the overall service/project delivery according to planned scope, budget, and milestones
  • Supporting in deescalations of critical customer situations
  • Supporting critical customer situations in conjunction with Major Incident Management (MIM), SAP Enterprise Cloud Services Customer Office teams and SAP Product Support, as applicable
  • Contributing to customer release and maintenance activities
  • Supporting customers on technical requirements throughout their lifecycle within the SAP Enterprise
  • Executing and supporting problem management and continuous improvement
  • Contributing to the liaison with different SAP stakeholders, esp. Virtual customer success partner involved in the accounts, to ensure customer success
  • Supporting in reviewing account status and analysing if account needs to be transitioned to another team, based on growth in volume or complexity of the account overtime.
  • Systematic and faster onboarding of associates: mandatory trainings documentation
  • Enabling continuous delta KTs on new topics and refresher sessions
Qualifications & Experience

Technical Skill Set required to perform dCEM tasks

  • Technical expertise in SAP Basis area with minimum of 4+ years of experience.
  • Good understanding & handson experience required in HANA database.
  • Experience in SAP Upgrade & Migration (OS/DB) is mandatory.
  • Experience in SaaS products (Ariba, Salesforce, C4S etc.) integration with SAP Landscape is plus.
  • Handson experience in any of hyper scaler (AWS/ Azure/ GCP) is needed.
Work Experiences

  • 4+ years' experience with multinational software/IT organizations.
  • 2+ Cloud knowledge (e.g. through Solution Management, Consulting and/or Delivery Program management).
  • 2+ years of SAP Basis S/4HANA knowledge.
  • Language requirements
  • English B2(mandatory)
  • French C1 (mandatory)
  • Other languages are a plus
  • About Multilingual Jobs Worldwide_
  • Multilingual Jobs Worldwide is a leading multilingual recruitment specialist agency matching Europeanspeaking talent with the most exciting jobs all over the world._
  • Over the past 2 years, we have recruited and helped over 1200 multilingual speakers to land their dream job with our partners in over 28 different countries._