Car Remote Repair Expert - Lisboa, Portugal - ManpowerGroup
Descrição
Manpower Portugal is currently recruiting a Car Remote Repair Expert native or fluent in Polish for a prestigious client in Lisboa:Responsibilities:
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels
1st level resolution rate:
50% after 6 months, 70% after 12 months - Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system. - Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes. Input for FAQ and knowledge database.- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
Qualifications What distinguishes you:
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
- Experience and knowhow: Minimum 13 years of experience working in workshops with cars and/or LGV/HGV.
- Languages: Polish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Basic knowledge of IT systems would be an advantage
- Professional experience in a customer facing position would be an advantage
- Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.
Tipo de oferta:
Temporário or Contrato de trabalho e termo certo
Horário de trabalho:
- Turno de 8 horas
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