Technical Support Analyst - Lisboa, Portugal - BMC Software

Descrição

Basic Information:


Country:

State:
NA


City:
Lisbon


Date Published:
09-May-2024


Job ID:
41861


Travel:
You may occasionally be required to travel for business


Description and Requirements:

LI-RI1


"At BMC trust is not just a word - it's a way of life"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation

Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments.

Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience.

No better team to join when customer centricity is at the heart of BMC's strategyAt BMC, we blend the stability of proven market leadership with the vitality of a startup.

Here, you're not just joining a company; you're embracing an opportunity to be more and do more.


In your role, you will:

• Work directly with Research and Development to address intricate support challenges, enhancing our solutions and your own technical acumen.
• Find solutions and build knowledge bases that contribute to our collective learning and customer success.

To ensure you're set up for success, you will bring the following skillset & experience:

• years' experience supporting software products in a software company environment, with demonstrable knowledge of support processes and procedures, as well as a proven ability to design practical solutions to technical support problems.

- motivated and collaborative, whatever it takes attitude.
- to duplicate a customer's specific software error in order to define the cause.
- and written communication skills for answering technical questions, and customer follow-up.
- in Linux/Unix and SQL.
- of databases like Oracle, PostgreSQL & MS SQL Server.


Whilst these are nice to have, our team can help you develop in the following skills:

• with Control-M Workload Automation.

- of shell scripting languages such as Korn Shell, PowerShell, Perl, or Bash.
- debugging with software development tools.


Our commitment to you
BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas