Italian-speaking Technical-support Expert For - Lisboa, Portugal - Multilingual Jobs Worldwide
Descrição
Job details:
- Posted 02 November 202
- LocationLisbon
- Discipline Customer Service
- Reference3700
- Contact NameJazmín Lavandeira
Job description:
Are you tech-savvy and possess excellent communication skills, along with a strong service-oriented mindset? Are you eager to learn, and "technical troubleshooting" is not foreign to you? The world's largest and most renowned search engine is in need of technical support, presenting you with the opportunity to steer your life in a new direction
We are currently seeking Italian-speaking technical support professionals. Seize this chance to combine professional growth in technical customer support with the fantastic opportunity to gain international experience in the vibrant capital of Portugal - Lisbon
About the Company:
Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation.
Regarding your field of responsibilities:
- Responding to customer inquiries and documenting relevant case information
- Ensuring excellent customer satisfaction
- Assisting with presales, general inquiries, and technical support issues
- Appropriately addressing customer escalations and accurately documenting the process
- Collaborating with other technicians to resolve or properly close tickets
- Maintaining the internal ticketing system in English
- As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.
Our Offer:
- Our partner provides you with a tailored "allinclusive package," which includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters.
- Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy
- Relocation package: flight reimbursement and accommodation for 12 months, along with administrative support
- Private health insurance with dental plan (after 6 months of the contract)
- Growing opportunities and possibilities for an international career
- Work in a diverse environment with people from over 15 nations
- Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more
- We encourage mobility across companies to work at any of our locations worldwide New and modern offices in Lisbon
Your Profile:
- Nativelevel Italian language skills (C2) + English proficiency
- Experience in technical troubleshooting is advantageous
- Excellent written and verbal communication skills to simplify technical jargon for nontechnical users
- PC literacy is required
- Proficiency in Google Docs and Google Sheets
- Aptitude for wireless troubleshooting
- Patience to communicate and solve issues
- Handle all data and personal information with the utmost confidentiality
- Stay up to date with the latest IT and technology trends
- Proactive, selfmotivated, and a great team player
Why work in Lisbon?
Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area.
The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage.
Lisbon enjoys a warm climate for most of the year.This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.
_ Multilingual Jobs Worldwide_
- We are a leading agency specializing in multilingual and international recruitment, working with companies from around the world to bring together the most exciting jobs with the best talent. At Multilingual Jobs Worldwide, we have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. With our more than 300 partners in over 30 countries, we have already helped over 3,000 people find their dream job._
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