Quality Analyst - Lisboa, Portugal - JUJUR

JUJUR

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Position:
German Quality Analyst (Content Moderation)

Location:
Lisbon, Portugal

Employment type:
Full-time

Remuneration:
Base salary

DUTIES AND RESPONSIBILITIES:

Continuously follow up on resolved cases to identify improvement and training opportunities
Actively review decision accuracy to ensure consistency and alignment with internal standards and policies
Develops process documentation and aggregates feedback about the functionality of the processes and tools
Manage investigations of escalations of inaccurate decisions to understand the root causes
Mentor the team on the use of audit tools and systems
Deliver trainings to the team on new or changing policies as well as refresher trainings on existing policy on an asneeded basis

REQUIREMENTS:

Fluent in English and German
Minimum 1 year of experience within an audit or quality environment performing quality control and quality analysis
Experience/Training in Content Moderation
Strong functional experience with Microsoft Excel (PivotTable, charts, statistical functions)
Proficiency in Microsoft Word and PowerPoint
Excellent communication (verbal and written), facilitation and interpersonal skills
Analytical with strong problemsolving and troubleshooting skills and the ability to exercise mature judgment and structured decisionmaking
Strong attention to detail coupled with a desire to deliver accurately, efficiently, and to a high standard

BENEFITS: