Support for Big Video Platform - Lisboa, Portugal - Nordic Jobs Worldwide

Nordic Jobs Worldwide
Nordic Jobs Worldwide
Empresa verificada
Lisboa, Portugal

há 1 mês

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição
Posted 14 December 2021

LocationLisbon

DisciplineCustomer Service

Reference34720

Alrik Hoffmann

Embrace the future

Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.

This project is a support line for one of these services - the best-loved video streaming website in the world.


You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

You can see the details below and we would be happy to address any questions you might have.


REQUIREMENTS

  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
  • Good communication skills, both verbal and oral
  • Excellent native level written and spoken communication skills in the language of support
  • Proactive attitude and strong teamspirit
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an everchanging organism
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

RESPONSIBILITIES

  • Provide general and technical support to customers who use any of our client's paid products
  • Escalate complex problems according to defined procedures

OUR OFFER

  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Professional development and clear career path
  • Training & development opportunities
  • Competitive salary & relocation allowance*
    Multilingual Jobs Worldwide


We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.

Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.