Service Desk Technician - Lisboa, Portugal - Claranet PT

Descrição

Because we aspire to do more and better, we are looking for a Service Desk Technician to integrate our team


Your responsibilities include:
Providing world class technical and functional support to End Users from our Customers via email, phone, self-service portal, etc); Diagnosis and problem solving; Act as a SPOC (Single Point of Contact) forwarding tickets to 2nd lines and partners/suppliers


You must have:
12th grade level (mandatory); Fluency in English (mandatory); Fluency in Spanish (mandatory); Experience of Microsoft Office O365 (We value certifications); Experience in user support (Service Desk, Helpdesk); Experience of Windows Operating Systems; Experience managing Active Directory, Exchange and File Share; Knowledge of VPN, Firewall, Proxy and AntiSpam; Knowledge of IM Clients; Knowledge of Hardware and Peripherals


We value:
Dynamism and initiative; High sense of responsibility; Ability to analyze and solve problems; Easy interpersonal relationship and team spirit; Available to work on 24/7 shifts; Ability to achieve results


We offer:
Regular professional development; Office facilities for meals and snacks; Regular teambuilding programs; Friendly workplace


Workplace:
Lisbon, Flexible Claranet, Make modern happen