Sr Specialist GBS Acct - Porto - Adidas

    Adidas
    Adidas Porto

    há 1 semana

    Temp
    Descrição

    Purpose & Overall Relevance for the Organization:

    Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.

    Key Responsibilities:

  • Independently providing Account operations support to all assigned customers in specific market.
  • Support customer communication through all relevant channels (email, tickets, phone), providing information on orders and products, and preparing various order-related analyses upon request from customers or Sales.
  • Collaborate closely with internal and external departments (e.g. Sales, AS&O Team, Finance, Order Fulfilment) when dealing with the following topics: Returns, complaints, scheduled deliveries, cancellations, launches, pre-pack promotions, procurement, etc.
    Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales.
  • Perform order book management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control; monitoring electronic receipts for errors and correcting these errors using the tools provided.
  • Extensively tracking carrier deliveries and parcel deliveries and initiating escalation in the event of delays and irregularities.
  • Standing in for and supporting colleagues working in other groups within Accounts & Sales Operations.
  • Support direct management with analysis, problem-solving preparation, and process improvements, including controls review and implementation. Additionally, provide coverage during vacations, business trips, or absences.

    • Knowledge, Skills, and Abilities:

  • Strong Customer Service focus and excellent communication skills.
  • Advanced working knowledge of MS Office, SAP/CRM and Business Objects.
  • Advanced English and German knowledge (written and spoken).
  • Strong Understanding of costs and of sales generation.
  • Process-oriented mindset and in-depth understanding of complex correlations.
  • Proactive, Autonomous, and independent working style.
  • A high level of problem-solving ability.
  • Ability to contribute to a team environment where performance is measured.
  • Experience in working under pressure to meet deadlines and conflicting priorities.

    • Requisite Education and Experience/Minimum Qualifications:

  • Successful completion of mandatory education level or vocational studies. Bachelor's degree is a plus
  • University degree in Commerce/Business Administration/Finance/Controlling or similar
  • 3+ years' experience in providing customer support in the field of customer service, sales or logistics
  • Trabalhar em empresa

    Specialist GBS Acct

    Apenas para membros registrados

    This role provides customer support in Account Operations teams during the implementation of a new SAP S4 system. · Support customer communication through all relevant channels. · Collaborate closely with internal and external departments. · ...

    Porto

    há 3 semanas

  • Trabalhar em empresa

    Specialist GBS Acct

    Apenas para membros registrados

    Supports account operations to achieve sales objectives by providing customer service to assigned customers. · ...

    Porto

    há 1 mês

  • Trabalhar em empresa

    Specialist GBS Acct

    Apenas para membros registrados

    This role is specific to support Account Operations teams during the implementation of a new SAP S4 system and is limited to the project timelines. · This role will be assigned to different teams and markets in Account Operations for the duration of the project. · The position in ...

    Porto

    há 4 semanas

  • Trabalhar em empresa

    Specialist GBS Acct

    Apenas para membros registrados

    +Job summary · +Account Operations is responsible to support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive customer service level for all assigned customers of the channel.ResponsibilitiesProvide Account operations supp ...

    Porto

    há 1 mês

  • Trabalhar em empresa

    Specialist GBS Acct

    Apenas para membros registrados

    +Job summary · Provide account operations support to all assigned customers in specific market.ResponsibilitiesSupport customer communication through all relevant channels (email, tickets, phone), providing information on orders and products. · Closely collaborate with internal a ...

    Porto

    há 1 mês

  • Trabalhar em empresa

    Specialist GBS Acct

    Apenas para membros registrados

    This role will be assigned to different teams and markets in Account Operations for the duration of the project.This Specialist GBS Acct provides customer communication through all relevant channels (email, tickets, phone) providing information on orders and products. · ...

    Porto

    há 4 semanas

  • Trabalhar em empresa

    Specialist GBS Acct

    Apenas para membros registrados

    Support the business in order to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas). · ...

    Porto

    há 4 semanas

  • Trabalhar em empresa

    Specialist GBS Acct

    Apenas para membros registrados

    Support the business in order to achieve sales and market strategy objectives. Ensure a reliable, adequate and competitive customer service level for all assigned customers of the channel (adidas). · ...

    Porto

    há 1 mês

  • Trabalhar em empresa

    Specialist GBS Acct

    Apenas para membros registrados

    This role is specific to support Account Operations teams during the implementation of a new SAP S4 system and is limited to the project timelines. This role will be assigned to different teams and markets in Account Operations for the duration of the project. · Support customer ...

    Porto

    há 3 semanas

  • Trabalhar em empresa

    Sr Specialist GBS Acct

    Apenas para membros registrados

    This role supports the business in achieving sales and market strategy objectives by providing account operations support to customers in specific markets. · ...

    Porto

    há 3 semanas

  • Trabalhar em empresa

    Sr Specialist GBS Acct

    Apenas para membros registrados

    +This Customer Service Specialist role is responsible for supporting business operations to achieve sales and market strategy objectives. Ensuring a reliable customer service level for assigned customers of the channel (adidas).+ · ++Providing Account operations support to all as ...

    Porto

    há 3 semanas

  • Trabalhar em empresa

    Sr Specialist GBS Acct

    Apenas para membros registrados

    This role provides account operations support to assigned customers in specific markets. · ...

    Porto

    há 6 dias

  • Trabalhar em empresa

    Sr Specialist GBS Acct

    Apenas para membros registrados

    The purpose of this role is to provide account operations support to assigned customers in specific markets. · ...

    Porto

    há 1 semana

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