Customer Care Specialist 1st Level Support - Porto
há 1 mês
Job summary
We are seeking a Customer Care Specialist with German language knowledge located in Portugal Porto.Achieve the highest standards in first contact resolution and customer satisfaction respond to both internal and external customer inquiries related to the organization's hardware and software products deliver services and support basic guidance and solutions or answers as listed in the guidelines process quotes and orders maintain detailed notes and documentation for each support incident and customer related information in the ticketing system closely cooperate with the other support level teams to ensure an excellent Customer Experience along the Support Chain point of contact for Channel Partner and Distributor support to all non-technical related inquiries This position requires strong service-oriented mindset strong communications skills fluency in German is required commercial or technical education apprenticeship demonstrate work experience in a service-oriented organization FARO offers permanent employment contract meal allowance comprehensive health insurance generous vacation policy flexible working hours office perks prime location coffee shop inclusive at FARO we are committed to encouraging different perspectives ideas that foster innovation we believe that we are strongest with a diverse team of employees join us become part of a dynamic organization that values quality leadership teamwork honesty openness as a way of life Show more
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