Team Lead - Lisboa, Portugal - Kelly Services-Portugal

Kelly Services-Portugal

Empresa verificada

Lisboa, Portugal

há 3 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

Publicado

12Apr2024
Salário

Localização

Lisboa
Categoria
Temporário/Contrato
Sector
Apoio ao Cliente e Contact Center
Referência
BBBH668728
Descrição

Job Type:
Full-time

Job Location:
Lisbon

Workplace:
Remote

We are recruiting a
Team Lead(f/m/d) to join our client's operation in Lisbon. Our client is a consulting company that offers management solutions, information technologies, and outsourcing to its clients. It is headquartered in Ireland with branches worldwide

Benefits:

Employment contract with Kelly Services;
Base salary + Meal allowance;
Integration into a prominent company in the industry.

Working hours: 40 hours per week, 8 hours per day, from Monday to Friday, from 9:00 am to 6:00 pm.

Note: 100% remote work.

What tasks does this role involve?

Supervise daily operations to meet client requirements regarding turnaround time (TAT) and quality standards;
Manage and oversee teams to ensure daily capacity requirements and production targets are met;
Conduct daily Pre-Shift and Post-Shift meetings to discuss performance, process updates, and organizational initiatives;
Provide daily guidance to team members on task management to enhance efficiency;
Lead the team to achieve Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) set by the process and client;
Conduct regular performance reviews and implement corrective action plans as necessary;
Collaborate with the training team to identify training needs and develop training plans. Work with Quality Analysts to address process gaps;
Hold oneonone meetings with team members to address performance, grievances, career aspirations, and provide support and coaching;
Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports regularly;
Implement a systematic approach to manage team leave and attendance accurately for billing purposes;
Validate team time sheets fortnightly with 100% accuracy;
Ensure adherence to security and client data protection measures and guide the team accordingly.

What qualifications should you have?

Bachelor's degree with 36 years of work experience, preferably with 2 years in the relevant domain;
Leadership Skills;
Strong verbal and written communication skills to convey information clearly and concisely;
Active listening skills to understand team members' concerns and provide effective feedback;
Problem-Solving and Critical Thinking;
Ability to set performance goals and monitor team members' progress;
Capacity to offer constructive feedback and coach team members for improvement;
Proficiency in conducting performance evaluations and implementing improvement plans;
Client and Stakeholder Management;
Excellent interpersonal skills to engage with clients and stakeholders;
Ability to comprehend client expectations and manage relationships effectively;
Attention to detail.
Build your future with us_