Consultant, Customer Success, Product Specialist, Advisors Client Services - Lisbon
há 2 dias
Job summary
We support a wide range of digital payments choices making transactions secure simple smart and accessible Our technology innovation partnerships networks combine to deliver unique set of products services that help people businesses governments realize their greatest potential.Responsibilities
- Function as coach for our customers Coaching efforts will support our customers in implementing our products solutions in ways that add value for their businesses ultimately supporting our customers in their strategic goals.
- Conduct product demonstrations develop deliver training sessions hosting webinars Engage with users to improve their ability to utilize our products solutions derive insights support business decisions Visualize available data across multiple Mastercard solutions demonstrate strength insights available Mastercard customers Understand assigned delivery projects ensure contractual objectives delivery on-time goals met Contributes delivery solutions address customer needs include data validation analysis reporting insight generation Analyses data from product delivery projects reports performance relative success metrics Produce presentation materials analytics reports customer internal communications Develops maintains strong working relationships partners other business functions Product Technology complete delivery customer support tasks Function liaison between client product development teams assist prioritization client requested platform enhancements customization features Researches delivers solutions complex problems responds inquiries troubleshooting queries customers
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