Italian Customer Service Order Management - Lisboa, Portugal - Atlean World

Atlean World
Atlean World
Empresa verificada
Lisboa, Portugal

há 1 semana

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição
Atlean World is recruiting an Italian customer Service Order Managemen to work in Lisbon, Portugal.


The Job:


  • Communicate order entry and fulfillment issues with Sales and Customer Experience members as required
  • Ensure record accuracy by maintaining data integrity during the order entry
- process

  • Handle order management from entry to delivery and resolves complex customer billing issues, ensuring effective resolution and an improved customer experience.
  • Collaborate and coordinate crossfunctionally with Customer Care, Pricing Team and Accounts Receivable to ensure correct information

Experience/Education

  • Minimum 2 year of experience in a customer service role
  • Proven track record driving process improvement initiatives

Requieremnts

  • Work permit in the form of a card or Eu citizenship
  • Live in Lisbon
  • Proficiency in Italian C1/C2 and English (B2)
  • Experience working with ERP systems: Oracle, Agile and Salesforce preferred
  • Excellent problemsolving skills and mathematical reasoning
  • Ability to analyze data to identify trends and root cause issues
  • Ability to adapt in a dynamic work environment and make independent decisions
  • Basic Excel Skills

Benefits:

Health insurance

Prescription, Dental and Vision coverage

Variable bonuses


Application Question(s):

  • Do you have a B2 or C1 level in English?
  • How many years do you have experience in Customer support?
  • Are you currently living In lisbon ?
  • Do you have a work permit in the form of a card or Eu citizenship?
  • Do you have experience working with ERP systems: Oracle, Agile and Salesforce?
  • Are you Fluent/Native in Italian? (C1/C2 level)
Application Deadline: 05/04/2024
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