Team Leader - Porto, Portugal - BNP Paribas

BNP Paribas

Empresa verificada

Porto, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

TEAM LEADER M/F - FLUENT IN ENGLISH (PORTO) - CDI (

JOB NUMBER:
CSP_FCVI_257_2023)

BNP Paribas Cardif's mission is to insure individuals, their families and their property, market savings and protection products and services through various partners. Through its deeply human values, BNP Paribas Cardif encourages the ambitions of its clients, accompanying each partner in their projects, and each insured in all stages of his life.

Global player in personal insurance,
BNP Paribas Cardif operates in 34 countries and employs nearly 10,000 people.

Joining our Shared Services Centre
Cardif Services based in Porto is integrating a multicultural and motivating work environment, where everyone is treated fairly and with respect.

It means being part of a dynamic team and participating in the growth and development of our entity.

To join us is to join a company in full development, which aims to become the world reference in insurance partnership.

Our Cardif Support/Icare platform, based in Porto, specialized in services, research and development of automotive solutions (maintenance, warranty, service, etc.)
, is looking for an:

EWM Team Leader M/F (Extended Warranty activity) fluent in English M/F

Main functions:

Follow compliance rules
Team management
Validation of high amount claim
Ensure the contact with team support in France
Contact by phone all departments needed
Contact by mail all departments needed
Analyze records and check insurability and the financial risk based on their knowledge and tools to support the decision in accordance with the procedures and the rules of delegation
Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures
Guarantee a healthy team spirit
Demonstrate a professional response to stress
Contribute to the implementation of projects
Guarantee the continuity and stability of team
Propose improvements to working methods and assist in the implementation of these improvements
Be source of proposals and suggestions in order to improve daily work
Create and maintain the procedures updated
Ensure the feedback to the hierarchy and alert when necessary
Contribute to the proper functioning of the team, particularly in terms of knowledge sharing and maintenance of good working relations between the teams, customers and suppliers
Ensure compliance with professional secrecy data confidentiality
Contribute to the development of the spirit of service ETO

Qualifications:

Entry without a degree or foundation degree is possible for those who have relevant skills and work experience in automotive workshop.

Experience is highly valued.

Languages:
Fluent in English. All other languages as French, German, Spanish, French or Italian would be appreciated

Personal profile/ skills:

Understanding of automotive environment
Ability to provide clear explanation on claim decision to repairer & customer
Organizational and timemanagement skills;
Excellent communication and leadership skills;
Decisionmaking skills;
Good written and oral communication skills
Strive continuously for customer satisfaction;
Aim to deliver very high quality results;
Team spirit.

Location:
Oporto with a Permanent Contract (CDI)

If your profile and motivation match our needs, you feel motivated to join our company, do not hesitate to send us your request, we will be happy to consider it for this place.

Remember that only the requests sent with a CV and the Certificate of studies will be considered valid and will be able to advance in the selection process

Joining BNP Paribas Cardif Service means working for a multicultural company that promotes an open working environment and supports creativity, mobility and the exchange of ideas.

Together, we multiply growth opportunities and interactions to constantly develop our expertise. We also promote a digital culture to actively participate in the evolution of our business.

BNP Paribas is a company that prides itself on offering equal employment opportunities for everyone.

Our constant commitment is to ensure that there is no discrimination for reasons of age, disability, gender change, civil unions or marriages, pregnancy and maternity, race, religion, gender or sexual orientation.

Equity and diversity are the basis of our recruitment policies as we believe they protect creativity and efficiency and that this then contributes to improving performance and increasing productivity.

The goal is to reflect the company in which we live, in accordance with the image of our customers.

Primary Location:
PT-13-Porto

Job Type:
Standard / Permanent

Job:

CUSTOMER RELATIONSHIP MANAGEMENT

Education Level:
Bachelor Degree or equivalent (>= 3 years)

Experience Level:
At least 3 years

Schedule:
Full-time

Entity:
PRT - Cardif Support